Zicklin Mission Review Survey Purposes, Results, Implications May 28, 2002

Zicklin Mission Review Survey2 Selected words from our constituents…

Zicklin Mission Review Survey3 I’ll be proud of the Zicklin School in three years if…. ….they can provide free meals with every class. undergraduate student

Zicklin Mission Review Survey4 I’ll be proud of the Zicklin School in three years if…. ….a Baruch graduate becomes the next president of the United States. anonymous

Zicklin Mission Review Survey5 I’ll be proud of the Zicklin School in three years if…. ….Mayor Bloomberg uses Baruch as a pit- stop for his next campaign. undergraduate student

Zicklin Mission Review Survey6 I’ll be proud of the Zicklin School in three years if…. ….the staff will be more cooperative and nice. undergraduate student

Zicklin Mission Review Survey7 I’ll be proud of the Zicklin School in three years if…. ….we produce high-quality research in top-tier journals in each field. faculty member

Zicklin Mission Review Survey8 I’ll be proud of the Zicklin School in three years if…. ….we de-emphasize teaching. faculty member

Zicklin Mission Review Survey9 I’ll be proud of the Zicklin School in three years if…. ….we get serious about better teaching. faculty member

Zicklin Mission Review Survey10 I’ll be proud of the Zicklin School in three years if…. ….the image of Baruch as “Big Bird” that does a lot of things decently is changed to something more precise…..(some other animal). faculty member

Zicklin Mission Review Survey11 I’ll be proud of the Zicklin School in three years if…. ….the ability of our students to write improves. faculty member

Zicklin Mission Review Survey12 I’ll be proud of the Zicklin School in three years if…. ….I can use what I learned to become a CEO. graduate student

Zicklin Mission Review Survey13 I’ll be proud of the Zicklin School in three years if…. ….we set higher standards for tenure and promotion. faculty member

Zicklin Mission Review Survey14 I’ll be proud of the Zicklin School in three years if…. ….people would know the name, Zicklin School of Business. staff member

Zicklin Mission Review Survey15 I’ll be proud of the Zicklin School in three years if…. ….salaries for all faculty are brought up to market. faculty member

Zicklin Mission Review Survey16 I’ll be proud of the Zicklin School in three years if…. ….we hire a Nobel-prize winning professor of economics. faculty member

Zicklin Mission Review Survey17 I’ll be proud of the Zicklin School in three years if…. ….we serve fewer, but better students properly. faculty member

Zicklin Mission Review Survey18 I’ll be proud of the Zicklin School in three years if…. ….faculty and students are significantly involved outside of class in school life. member Board of Trustees

Zicklin Mission Review Survey19 I’ll be proud of the Zicklin School in three years if…. ….it is seen as a very desirable teaching post because of its relations with business, its focal location, and the quality of students. member Business Advisory Council

Zicklin Mission Review Survey20 I’ll be proud of the Zicklin School in three years if…. ….graduates of the Full-Time Honors MBA program do not hear the phrase “we do not hire from here…” FT MBA student

Zicklin Mission Review Survey21 I’ll be proud of the Zicklin School in three years if…. ….there are more classes available at registration. undergraduate student

Zicklin Mission Review Survey22 I’ll be proud of the Zicklin School in three years if…. ….faculty morale improves. faculty member

Zicklin Mission Review Survey23 I’ll be proud of the Zicklin School in three years if…. ….all offices are staffed with sufficient, fairly paid, competent help. staff member

Zicklin Mission Review Survey24 I’ll be proud of the Zicklin School in three years if…. ….we let students get the classes they need to graduate on time. undergraduate student

Zicklin Mission Review Survey25 I’ll be proud of the Zicklin School in three years if…. ….students leave here saying they would definitely come here again. faculty member

Zicklin Mission Review Survey26 I’ll be proud of the Zicklin School in three years if…. ….the institution develops a reputation for caring about students. staff member

Zicklin Mission Review Survey27 I’ll be proud of the Zicklin School in three years if…. ….we improve our visibility to all stakeholders. faculty member

Zicklin Mission Review Survey28 I’ll be proud of the Zicklin School in three years if…. ….we break into the top 50 MBA programs. faculty member

Zicklin Mission Review Survey29 I’ll be proud of the Zicklin School in three years if…. ….Zicklin makes the top 25. masters student

Zicklin Mission Review Survey30 I’ll be proud of the Zicklin School in three years if…. ….we keep the bathroom clean. undergraduate student

Zicklin Mission Review Survey31 I’ll be proud of the Zicklin School in three years if…. ….students, faculty, administrators, and alumni have defined and begun working toward a shared vision for the School, having outlined concrete steps to reach incremental goals. staff member

Zicklin Mission Review Survey32 Purpose of Survey To seek broad input from Zicklin faculty, undergraduate and masters students, staff, and alumni for use by Mission Review Committee in drafting the School’s mission statement and developing strategic priorities for further planning

Zicklin Mission Review Survey33 Method Survey used to reach large number of people in short period, latter-half of spring 2002 semester Survey items adapted/extended for our purposes from Academic Leadership: Turning Vision Into Reality, Moore and Diamond, Ernst & Young Foundation

Zicklin Mission Review Survey34 Completed Survey Responses Faculty – 83* Undergraduates – 255** Masters – 156*** Staff – 36 Alumni/Advisory Council – 8 (more to come) * Assistant –19%; Associate – 27%; Full- 46%; Instructor – 8% ** Sophomores, Juniors, Seniors *** All programs, FT MBA skew

Zicklin Mission Review Survey35 What We Wanted to Know 1. What people think about the current status of the Zicklin School on various dimensions 2. How much future emphasis people would like to see devoted to each of these dimensions 3. Which of these dimensions should be considered institutional priorities 4. What people would like to see Zicklin accomplish in the next three years

Zicklin Mission Review Survey36 Results By group: Faculty, Undergraduates, Masters, Staff Current Status Future Emphasis Institutional Priorities I’ll be proud categories

Zicklin Mission Review Survey37 Current Status: Faculty Scale: 1 – Poor; to 5 – Excellent Student Diversity4.56 Faculty Diversity3.61 Use of Technology in Teaching3.53 Faculty Quality3.52 Faculty Teaching3.39 Faculty Collegiality3.25 Student Quality3.19 Faculty Research3.06 Curriculum Innovativeness3.04 Mid-point Grading Standards2.95 Faculty Service2.89 Student Support Services2.79 External Relations with Business Community2.71 Student Life2.68 Shared Governance2.65 Career Services2.58 Faculty and Staff Development2.52

Zicklin Mission Review Survey38 Future Emphasis: Faculty Scale: 1 – Lower Emphasis; to 5 – Higher Emphasis Career Services4.56 Faculty Quality4.54 Student Quality4.43 External Relations with Business Community4.37 Faculty Research4.32 Faculty and Staff Development4.15 Student Support Services4.13 Faculty Teaching4.10 Curriculum Innovativeness3.91 Use of Technology in Teaching3.88 Grading Standards3.86 Shared Governance3.84 Student Life3.82 Faculty Collegiality3.75 Faculty Service3.60 Faculty Diversity3.14 Student Diversity2.79

Zicklin Mission Review Survey39 Institutional Priorities: Faculty Mentions Faculty Research 63 Faculty Quality 57 Student Quality 44 Career Services 41 External Relations with Business Community 34

Zicklin Mission Review Survey40 “I’ll be proud of Zicklin if…”: Faculty Mentions Student quality is improved 32 External relations/recognition is improved 27 Faculty salaries are increased 25 Support of faculty research is increased 23 Rankings are increased 21 Faculty quality is increased 21

Zicklin Mission Review Survey41 Current Status: Undergraduates Scale: 1 – Poor; to 5 – Excellent Student Diversity4.26 Faculty Diversity3.77 Use of Technology in Teaching3.64 Faculty Quality3.47 Faculty Teaching3.43 Student Quality3.43 Faculty Collegiality3.40 Career Services3.37 Grading Standards3.35 Faculty Research3.32 Faculty Service3.30 Faculty and Staff Development3.28 Curriculum Innovativeness3.27 External Relations with Business Community3.16 Student Life3.12 Student Support Services3.09 Shared Governance3.06 Mid-point

Zicklin Mission Review Survey42 Future Emphasis: Undergraduates Scale: 1 – Lower Emphasis; to 5 – Higher Emphasis Career Services4.48 Student Support Services4.36 Faculty Quality4.33 Faculty Teaching4.32 External Relations with Business Community4.28 Use of Technology in Teaching4.16 Student Quality4.13 Curriculum Innovativeness4.01 Student Life4.01 Faculty and Staff Development3.94 Grading Standards3.88 Faculty Service3.85 Faculty Research3.72 Faculty Collegiality3.64 Shared Governance3.57 Student Diversity3.30 Faculty Diversity3.26

Zicklin Mission Review Survey43 Institutional Priorities: Undergraduates Mentions Career Services 169 Faculty Quality 139 Faculty Teaching 120 External Relations with Business Community 104 Student Support Services 100

Zicklin Mission Review Survey44 “I’ll be proud of Zicklin if…”: Undergraduates Mentions Teaching, curriculum, class size, and availability are improved 66 Career services are improved 62 Student support, administrative services are improved 56 Faculty quality is increased 42 External relations/recognition is improved 38

Zicklin Mission Review Survey45 Current Status: Masters Scale: 1 – Poor; to 5 – Excellent Student Diversity4.46 Faculty Diversity3.79 Faculty Collegiality3.61 Student Quality3.55 Faculty Service3.50 Faculty Quality3.48 Use of Technology in Teaching3.46 Faculty Teaching3.42 Faculty and Staff Development3.35 Faculty Research3.32 Grading Standards3.31 Curriculum Innovativeness3.14 Shared Governance3.12 Mid-point Student Life2.97 Student Support Services2.95 External Relations with Business Community2.86 Career Services2.53

Zicklin Mission Review Survey46 Future Emphasis: Masters Scale: 1 – Lower Emphasis; to 5 – Higher Emphasis Career Services4.59 External Relations with Business Community4.57 Faculty Quality4.55 Faculty Teaching4.37 Student Quality4.34 Curriculum Innovativeness4.26 Student Support Services4.25 Use of Technology in Teaching4.09 Faculty and Staff Development4.07 Student Life3.87 Faculty Research3.77 Grading Standards3.71 Faculty Service3.57 Shared Governance3.57 Faculty Collegiality3.47 Faculty Diversity3.22 Student Diversity3.21

Zicklin Mission Review Survey47 Institutional Priorities: Masters Mentions Career Services 102 Faculty Quality 92 External Relations with Business Community 86 Student Quality 82 Faculty Teaching 59

Zicklin Mission Review Survey48 “I’ll be proud of Zicklin if…”: Masters Mentions Rankings are increased 66 External relations/recognition is improved 55 Career services are improved 52 Student quality is improved 33 Faculty quality is increased 33

Zicklin Mission Review Survey49 Current Status: Staff Scale: 1 – Poor; to 5 – Excellent Student Diversity4.23 Grading Standards3.83 Career Services3.71 Faculty Quality3.54 Faculty Teaching3.53 Use of Technology in Teaching3.52 Student Quality3.44 External Relations with Business Community3.38 Faculty Research3.20* Curriculum Innovativeness3.18 Faculty and Staff Development3.12 Faculty Diversity3.08 Shared Governance3.07* Mid-point Student Support Services2.90 Faculty Service2.89 Faculty Collegiality2.81* Student Life2.77 * >50 percent “No Opinion”

Zicklin Mission Review Survey50 Future Emphasis: Staff Scale: 1 – Lower Emphasis; to 5 – Higher Emphasis External Relations with Business Community4.54 Student Support Services4.51 Faculty Quality4.48 Career Services4.37 Faculty Teaching4.30 Student Quality4.29 Use of Technology in Teaching4.19 Faculty and Staff Development4.18 Curriculum Innovativeness4.18 Student Life4.15 Faculty Diversity4.03 Faculty Service3.96 Faculty Research3.82 Grading Standards3.82 Faculty Collegiality3.82 Student Diversity3.76 Shared Governance3.48

Zicklin Mission Review Survey51 Institutional Priorities: Staff Mentions Student Support Services 22 Faculty Quality 21 Student Quality 20 Career Services 19 External Relations with Business Community 17

Zicklin Mission Review Survey52 “I’ll be proud of Zicklin if…”: Staff Mentions External relations/recognition is improved 12 Student support/administrative services are improved 9 Rankings are increased 8 Career services are improved 8 Student quality is improved 7

Zicklin Mission Review Survey53 Summary: Current Status Faculty Undergraduates Masters Staff Our strongest suits (>4) Student Diversity     Our weakest suits (<3) Faculty/Staff Devel.  Career Services   Shared Governance  Student Life    External Relations    Student Support Svs.   Faculty Service   Grading Standards 

Zicklin Mission Review Survey54 Summary: Future Emphasis Faculty Undergraduates Masters Staff (>4.2) Career Services     Faculty Quality     External Relations     Student Quality    Student Support Srvs    Faculty Teaching    Faculty Research  Curric Innovativeness  Use of Tech in Teaching 

Zicklin Mission Review Survey55 Summary: Institutional Priorities Comparison Rankings Faculty Undergraduates Masters Staff Faculty Research 1 Faculty Quality Student Quality Career Services External Relations Faculty Teaching 3 Student Support Services5 1

Zicklin Mission Review Survey56 Summary: “I’ll be proud of Zicklin if…” Ranked Mentions Faculty Undergraduates Masters Staff Student Quality is improved External relations/recognition is improved Faculty salaries are increased 3 Support of faculty research is increased 4 Rankings are increased Faculty quality is increased Teaching/curriculum, class size, and availability are improved 1 Career Services are improved Student support, administrative services are improved 3 2

Zicklin Mission Review Survey57 Implications 1. Faculty are most critical of current status among all groups. Suggests we “are toughest on ourselves” and implying both need, and interest in change.

Zicklin Mission Review Survey58 Implications 2. Undergraduates are least critical of current situation suggesting their expectations are lower. Masters students concerns are focused on external relations and student support especially in career services. Staff’s assessment focuses on student support, student life, and faculty involvement.

Zicklin Mission Review Survey59 Implications 3. Agreement across all groups that faculty quality should be key future emphasis. Suggests aggressive recruiting is on target, retention support recommendations should be adopted, and faculty development, and assessment are key.

Zicklin Mission Review Survey60 Implications 4. All groups place high emphasis on strengthening external relations/ recognition and career services. Suggests Zicklin must invest further in these areas. Rankings progress is emphasized by masters students, faculty, and staff.

Zicklin Mission Review Survey61 Implications 5. Faculty, staff, and masters students place high priority on increasing student quality. Suggests continuing to raise bar on undergrad admissions and recruiting more aggressively on masters level.

Zicklin Mission Review Survey62 Implications 6. Faculty want higher emphasis on research. Consistent with aggressive recruiting of new, high quality faculty, adoption of retention support plan, and need for additional faculty development and research support.

Zicklin Mission Review Survey63 Implications 7. All groups, except faculty, indicate higher emphasis should be placed on teaching. This gap in expectations, should be addressed.

Zicklin Mission Review Survey64 Implications 8. Undergraduates, masters students, and staff, indicate additional emphasis on student support services is required. Plan to build school infrastructure with MBA tuition revenue should be implemented.

Zicklin Mission Review Survey65 Implications 9. Masters students indicate more emphasis than others on the need for curriculum innovativeness. Streamlining the MBA Full-Time and Flex-Time cores are a start. May still need to focus short term on coordination and integration before other steps.

Zicklin Mission Review Survey66 Implications 10. Faculty concern over salaries is considerable but is viewed in context with parallel institutional advancement in other areas including student quality, external relations/ recognition/rankings, and faculty performance.

Zicklin Mission Review Survey Purposes, Results, Implications May 28, 2002