Business Communication using Technology Welcome to BA205 Business Communication using Technology

Topics for Week 1 Introductions Course Syllabus and Course Outline Communication Foundations Ethical Communication

Introduction Activity Form groups of 4-5 people. Introduce self. Identify at least 4 things that you all have in common. Identify a spokesperson to report out.

Building Your Communication Skills Textbook Instructor Useful Resources http://www.sba.pdx.edu/ PowerPoint presentations covered in class Assignments Study Guides http://prenhall.com/bovee Business Communication Essentials, 3/e  Companion Website  Chapters in top nav bar Online quizzes Glossary of key terms

Why do YOU need good communication skills?

What the customer wanted As Maintenance installed It As Production manufactured It As Engineering designed it As Sales ordered It As Marketing requested it

The Communication Process Step 2 Sender Encodes Idea Step 3 Transmits Message Step 4 Receiver Gets Message Step 5 Decodes Message Step 1 Has An Idea Step 6 Sends Feedback Feedback also needs to be encoded, transmitted, and decoded Channel

Balancing Between Speaking and Listening Speaker’s responsibility Listener’s responsibility

The Listening Process Receiving Interpreting Remembering Responding Message Receiving Interpreting Remembering Responding Evaluating Feedback

Activity: Barriers to Listening Form groups of 3 people. Identify barriers to listening. Give an example of a time when each barrier was present.

Barriers to Listening Physical Reception Selective Listening Prejudgment Perception Little Common Ground Memory Problems

So True! One of the best ways to persuade others is with your ears – by listening to them. --- Dean Rusk The reason why we have two ears and one mouth is that we may listen the more and talk the less. ---Zeno of Citium

Nonverbal Communication Complement Verbal Language Reveal Hidden Meanings Enhance Multicultural Communication

Building Business Communication Skills Ethical Considerations Audience-Centered Approach Intercultural Sensitivity Workplace Sensitivity Communication Technology

Ethical Behavior That behavior that is the right thing to do, given the circumstances Involves four principles: Honesty Integrity Fairness Concern for others

Recognizing Ethical Choices Ethical Dilemma Stakeholders Conflicting Loyalties Difficult Tradeoffs Ethical Lapse Business Pressures Illegal Choices Unethical Choices

Benefits of Managing Ethics Improve the workplace and society Cultivate teamwork Ensure policies are legal Promote strong public image

Question To Ask Self Are my actions legal? Am I being fair and honest? How will I feel about myself afterwards? How will this look in the newspaper? How would I feel if my friends and family knew what I was doing?

Traps of Ethical Behavior Judging behavior as necessary Comparing behavior to other bad behavior Rationalizing Self-deceiving Accomplishing a desired goal

Activity: Unethical Behavior Form groups of 4-5 people. Write a brief description of unethical behavior that you have read about or experienced. Give the description to another group to identify the type of the ethical dilemma. Identify the most ethical way to respond to this dilemma.

Making Ethical Choices Individual Employees Code of Ethics Corporate Management Policies and Structures