Professionalism - The Service Users Perspective Rachael Barnes 10 December 2009 Rachael Barnes (UNTRAP) 10 December 2009.

Slides:

Advertisements

Similar presentations

Person-centred care Maggie Eisner, August Paired discussion Think about your own experience of a health care episode, or that of someone youre close.

Advertisements

Stages of Group Process

The Beauty of Change WRSU Customer Service. Basic Customer Service Communication Other Languages.

Dr. Sharon McClements Mr Gervase Cunningham Mr Mark McKane Lecturers in Quantity Surveying and Commercial Management SCOBE.

Professor Viviane Robinson The Faculty of Education

Luke Rodgers How to communicate with Foster Carer’s.

1 Family-Centred Practice. What is family-centred practice? Family-centred practice is characterised by: mutual respect and trust reciprocity shared power.

1 What area do you represent:. 2 The other financial personnel in my unit understand and acknowledge their reporting relationship to me:

Active Listening. Active listening is your ability to fully give your attention to someone who is talking. What is Active Listening?

INTRODUCTION The teaching of non-technical competencies needs to be improved in veterinary schools, in order to meet the demands of a consumer driven society.

Mini Companioning Training Original created by Rev. Craig Rennebohm, founder of Seattle’s Mental Health Chaplaincy Used with permission from the author.

Increasing Enrollment It only takes a few people to cut the budget. It takes everyone to increase enrollment and keep students in our schools.

WHAT ARE ‘ESSENTIAL QUESTIONS’???? The main questions each class lesson aims to answer by the end of the class. They are the important themes or key points.

Center for Schools and Communities. What you’ll learn  Five protective factors and how they relate to prevention of child abuse and neglect  Ways to.

Chapter Four Parents, Families, and Exceptionality.

Prepared by SOCCCD Office of Human Resources

Pictures When you look at this picture, what do you think is happening? If you were here, what noises and sounds would you hear? How do you think.

Promoting Social Emotional Competence

Mentorship in SCA We encourage you to explore the mentor/mentee relationship between you and your intern. SCA members are looking for someone to engage.

Introduction to the Counseling Profession

Multidisciplinary working. Working Together The majority of looked after children (LAC) are already known to children’s social care and may have been.

Healthful Friendships Chapter 2 Lesson 3. Healthful Friendships Healthful Friendship: A stable relationship that supports mutual respect and healthful.

Mentoring The Successful Club Series 296.  Takes a personal interest and helps  Serves as a role model, coach, and confidante  Offers knowledge, insight,

RECOVERY IMPLICATIONS FOR STAFF How does it fit with CBT?

Mental Health Peer Support Project Fran McBride Peter Cameron East Dunbartonshire Community Health Partnership.

What is Servant Leadership?

Module 3: Communication C C E E N N L L E E End-of-Life Nursing Education Consortium Pediatric Palliative Care C C E E N N L L E E.

Donna M. Jenkins, Director Acquisition Learning Seminar: Customer Engagement 2014, April 9 Karl Alvarez, Stacy Cook, Lawrence Williams.

GETTING IT RIGHT FOR EVERY CHILD ST FRANCIS OF ASSISI PRIMARY SCHOOL.

Domain B2 Establishing and Maintaining Rapport with Students.

Coaching at the Edge John Blakey & Ian Day “Where were all the coaches when the banks went down?” Copyright 121partners 2009.

What do we want people to: know, feel or do? …as a result of our communications?

Mentoring The Successful Club Series 296.  Takes a personal interest and helps  Serves as a role model, coach, and confidante  Offers knowledge, insight,

Colehill First School Our School Charter. Our School and Community It is our right to… –Be proud of our school and community… It is our responsibility.

Restorative Justice: Empathy/Restorative Questions Ms. Paul Restorative Justice Teacher Adviser Office: 2106 Extension: 4043.

Death Stereotypes Body image Healthy Relationships.

Cum Scientia Caritas Compassion empowered with Knowledge and can we teach it? Vijay Nayar Autumn Seminar September 2015.

CULTURE OF CARE Presented by: Gail Briers October 2013.

How have you been respectful this week?.  How you treat others  Being thoughtful about others feelings  Looking out for people, property and the.

Friend Advice Only Family Dynamic Possible Emotion Boss Power R'SHIP Coach FILTER Describe coaching process, and creates agreement to start looking scheduling.

©SHRM SHRM Speaker Title Bhavna Dave, PHR Director of Talent SHRM member since 2005 Session 2: Relationship Management Competencies for Early-Career.

Competencies in Intercultural Group Communications Dealing with Conflict Communication Styles Based on Face Management Meeting and Decision Making Leadership.

Relationships that Honor God.

The Successful Club Series

Promoting Nursing Staff Engagement in their Work

Naomi Creutzfeldt, ESRC Research Fellow Centre for Socio-Legal Studies

EMOTIONAL INTELLIGENCE AND THE BENEFITS TO BUSINESS

The Nurse-Patient Relationship

“If ‘someone’ doesn’t get along with others, who is responsible?”

DEALING WITH DIFFICULT PEOPLE

Active Listening.

Diptford Pupil Survey Friday, February 26, 2016.

Building the Dentist-Patient Relationship

ADJECTIVES ENDING IN ED AND -ING

The Edward Jenner Programme Person Centred Care

2.9.4 Protecting Me: Bullying

Nurturing Parent Skills

Our Values Quality-Driven Responsible Compassionate We promise:

Person-centred care Maggie Eisner.

RC Questions – Family Frequent Communication

We’re Going To be Friends

Dr Maggie Eisner Person-centred care Dr Maggie Eisner

Welcome to My Class Our Class Rules.

You Have To Give It To Earn It. It’s Earned!

2.9.3 Protecting Me: Bullying

REAL Relationships: Leveraging Your Membership for Mentorship

One of the Seven Essential Virtues

Protecting Me: Bullying

I know what I am good at this lesson

Protecting Me: Bullying

Presentation transcript:

Professionalism - The Service Users Perspective Rachael Barnes 10 December 2009 Rachael Barnes (UNTRAP) 10 December 2009

Question What it is it that leads me to describe someone as ‘professional’ ? Rachael Barnes (UNTRAP) 10 December 2009

Consultant Paediatrician & Community Physiotherapist On time/reliableHonest Listen & acknowledge my views & concerns Genuine empathy & understanding Respecting Jacob as an individual Foster mutual trust & respect Going beyond just what is required Rachael Barnes (UNTRAP) 10 December 2009

Conclusion Professionalism is: More than competency – I expect this as a given More about the relationship and how you come away feeling you have been treated Rachael Barnes (UNTRAP) 10 December 2009