Conflict, Cooperation, Trust, & Deviance Chapter 11 (part 2) March 17, 2009

3rd Party intervention 3rd parties when negotiation deadlocks –Alternative Dispute Resolution – includes mediation and arbitration –Mediation – 3rd party facilitates negotiation but has no formal power. –Often ineffective. Why?

3rd party intervention (cont) –Arbitration – 3rd party has power to impose settlement. Binding or voluntary? Conventional or ‘final offer’? –Arb is effective, but has chilling effect on relationships and sides are less committed to settlement Why?

Deviant Org Behavior Intentional violations of org norms, policies that result in neg outcomes. Workplace violence – –Much attn from media, but still a rare event –Context/occupation diffs – see Fig –Aggression is more common, less severe –Most often covert rather than overt –What is a likely antecedent?

Workplace Bullying Bob Sutton’s recent bestseller “No Asshole Rule” –Examples of orgs that don’t tolerate bullies –IT company calculated “TCA” (Total Cost of …) Based on what? How much? –Sutton concludes that 1 per office is okay Why?

Managing Aggression Through screening –Personality tests –Example? Discipline/punishment – climate issues Focus on procedural justice when imposing unfavorable decision –Structural component – –Social component -

Integrity Testing Selection component –Levi Strauss example (El Paso plant) –wanted to reduce ‘unproductive work behaviors’ (fighting) –Hogan Personality Inventory was used – How?

Integrity Testing HPI is example of covert test – measures constructs linked to aggression –(rather than overt questions) Concept of continuum of counterproductive behaviors (workplace delinquency), –includes theft, lying, sabotage, absenteeism How was it validated?

Glomb (2002) Aggression study In-depth interviews with employees about ‘angry incidents’ at work Usually attributed incident to several factors: –Job stress (hectic/stressful day) –Frustration (w/person or job) –Job-related conflicts –Individual factors (personality) –Perceived threat (power struggle) –Perceived injustice (of others, policy)

Glomb (2002) Questionnaire sample – 115 manufacturing ees Asked about aggressive behaviors as target and aggressor What were the most frequent behaviors? Pattern of escalating aggression Murder 9 to 5 Video –Case of Larry Jasion, postal worker who murdered coworkers in Dearborn, Mich. (1993)