INTERNATIONAL INFORMATION MANAGEMENT MD823 September 12, 2005

Topics for Tonight Welcome! –Class introductions and objectives Course Overview –Preview of core issues and themes for the semester Realities of global information management—people + policy + security + risk + technology Role of policy and regulation – national and regional differences Security threats and the tension between security and privacy Emerging, debated and proven technologies National and regional comparison in how countries stack up in terms of adopting and deploying new information technologies –Overview of course schedule, readings and assignments Country assignments tonight—you will research and report on your assigned country throughout the semester Regional group interaction and questions on assignments –Wrap up

Challenges of Information Management in a Networked & Global Economy Essential management information already ubiquitous and growing exponentially in the typical organization Increasingly delivered in digital form and theoretically available to all authorized parties (sometimes beyond that through security lapses) –Difficult/impossible to protect and control Information infrastructure typically outside of national boundaries –Internet, Wireless Networks –Yet information distribution, storage and access (and sometimes content) is often subject to both national regulation and international standards This all requires up-to-date understanding of the larger global context within which all types of enterprise information must be managed today

Global Information Access And Infrastructure Remains Uneven Average OECD country has 11 times the per capita income of a typical South Asian country 40 times as many computers 146 times the number of mobile phones 1036 times the number of Internet hosts

Green= Most Highly Connected Areas (Most Internet Nodes)

Availability of Internet Hosts/Capita

But Internet Access Is Spreading.. What countries currently have the most Internet users? (Rank in the top 15 worldwide)

Source: Computer Industry Almanac Top 15 Countries in Internet Usage Year-end 2004: 1. U.S.185, China99, Japan78, Germany41, India36, UK33, South Korea31, Italy25, France25, Brazil22, Russia21, Canada20, Mexico13, Spain13, Australia13, Top 15 Countries662, Worldwide Total934, Internet Users (#K) Share %

Reflected in the Online Population by Language

And In How Online Content Has Shifted ( Web Sites By Language—1999 ) English Japanese German Spanish Unspecified

Web Sites by Language Unspecified

Future Trends: 2010 Projections USA Worldwide M Internet users Over 1.8B Internet users 2. Over 200M PCs in use Over 1.4B PCs in use 3. 60% of workers use PCs at 20% of workers use PCs home and at work at home and at work 4. Over 450M mobile web Over 2.5B mobile web devices in use devices in use Source: eTForecasts

Source: IDC 2004, GRO estimates Communicating Devices: Millions Installed Mobile Entertainment VoIP sets Industrial/Auto Toys/Appliances Computers Outward Expansion

Core Themes for the Semester Strategies and Potential Benefits (and Risks) of “Going Global” For All Types of Companies Information Security and Risk Balancing Privacy and Security Patents and IP Protection –International Standards and competitive advantage Smart Cards in Information Management Digital Rights Management 3G and Worldwide Wireless Country and Regional Information Infrastructure

The Role of National Policy and Economy in Information Management Decision Making Policy and regulatory environments Privacy and IP protection requirements Internet and wireless deployment and security Support for new projects and product initiatives Market and workforce levels

Re-Defining the Global Corporation What does it take to “go global”? Measuring returns for the enterprise –Role of the web and wireless communications –Need for localization and local presence –Measuring risk and ROI The impact on information management of global connectivity, offshoring and the push to reach global markets--virtually

Talent vs. Labor Costs Source: IDC Galaxy database and UNESCO statistics, 2004 Each marker represents one of 57 countries The Offshoring Pool

25% more college students The Offshoring Flow

Information Security and Risk Who is managing the security of enterprise information in the global environment? –What trade-offs are they making? –Does that reflect best practices or best guesses? –What are the most serious information security risks for the “average” corporation Role of the US & other governments in enhancing information security –Impact on the private sector and the individual Guidelines for information risk assessment, security best practices and policies

Can Privacy Survive in an Insecure, Networked World? How important is privacy? –What makes privacy an information management issue? Balance between individual privacy and external threats –Who sets the boundaries? –Private sector stakes –Government roles and responsibilities –Can voluntary standards protect privacy? International differences: cultural and regulatory –Global Privacy Seminar on October 17 Privacy “hot spots” and issues by country

Intellectual Property Protection, Patents and Standards Understanding the patent process and its limits internationally –What are the boundaries of IP protection? –Pros and cons of aggressive patenting –Who makes the most from patents International differences in patent policy and enforcement International standards as competitive tools

Smart Cards: A Old Technology --With New Relevance? International smart card technology foundations and advances Where in the world smart cards have succeeded to date New smart card roles in identity management, biometrics, wireless communications, data protection, and security Business drivers for smart card adoption worldwide

Digital Rights Management and Information Piracy Evaluating DRM technology and its implications Boundaries of individual and institutional ownership –Is digital “fair use” an oxymoron? –Enforcement at the individual level Your gadgets are watching you DRM deployment worldwide –Legal and policy issues

Worldwide Wireless Wireless adoption and 3G fundamentals Regional differences and adoption rates Mobile Commerce: applications and business models from region to region Will mobile information and data overtake the Internet? –Why regional differences persist and how they will influence the future of information management

 Demographics  Globalization  Policy  Economy  Technology Macroeconomic Shifts

Software: still dealing with complexity; pockets of growth Services: price pressure, projects giving way to outsourcing Telecom: wireless, wireless, wireless Servers: consolidation, major swap-out ahead PCs: price wars, desktop replacement, saturation Sector Outlook

Yesterday’s Network

Today’s Network

Information Management Stakeholders Governments –National, regional Policy groups Infrastructure providers –Telcos, networks, IT giants Corporations Communities Citizens, consumers We Are All Stakeholders in International Information Management— From Policy Issues to Enterprise and Personal Best Practices