Design for User Experience, Steve Agalloco
User Experience n. the overall experience and satisfaction a user has when using a product or system
User Experience is multifaceted!
User Experience is… -a multi-disciplinary process of design - Information Architecture - Interaction Design - Ethnography - Branding - Library Science - Usability
A story…
Thirsty, vending machine
The solution?
Transparency
What is an experience?
Language for communication: Signs & Labels Affordances
Experiences can be designed
Unconscious vs. Conscious Focus on the problem; not on the solution
Redefine the problem
Observe, Listen, Try then do it all over again
Do you want to know the weather? Or what to wear tomorrow? Or how long the commute will take?
Sometimes it’s worth Going the extra mile
Be smarter than the machine
Remove unnecessary barriers
Design for use
Only communicate what is necessary
User Experience at Ethicon
Before & After Before: Lots of work in Excel Difficulty Reporting on Data After: Slightly more work in Excel Web Upload Web Administration Improved Reporting
End-User Satisfaction
Where next?
Complexity Kills
Less is less
Shorter projects, more iterations
Thank You!