IE 673Session 6 - Process Improvement1 Process Improvement

IE 673Session 6 - Process Improvement2 Problem Solving Problem finding Problem stating Option finding Deciding Taking Action Evaluating results

IE 673Session 6 - Process Improvement3 Problem Finding You find it or it finds you –Obvious, recognizable problems –“Invisible problems” Involves several specific mental habits –Willingness to question status quo –Looking at bigger picture –Looking into the future

IE 673Session 6 - Process Improvement4 Problem Stating What is the “real” problem? Verbalize aspects of problem as widely as possible Verbal freewheeling –Why is this a problem? –How does it manifest itself? –Solved before? –Do we have to solve it? –What if we didn’t? –The “why” challenge

IE 673Session 6 - Process Improvement5 Option Finding Cataloging the recognizable options Mass idea production Hypothesizing potential causes “How-To” technique Restructuring the situation

IE 673Session 6 - Process Improvement6 Deciding Balance Sheet Model Decision Tree Model Point Scoring Model

IE 673Session 6 - Process Improvement7 Taking Action Clear course of Action; follow through Written Plan –What, Who, When, How much? Contingency Plan

IE 673Session 6 - Process Improvement8 Evaluating Results Closed Loop Open Loop Open-minded Approach

IE 673Session 6 - Process Improvement9 Ten Commandments of Possibility Thinking Never reject a possibility because you see something wrong with it. Never reject a possibility because you won’t get credit. Never reject a possibility because it is impossible. Never reject a possibility because your mind is already made up. Never reject a possibility because it is illegal -- change the law.

IE 673Session 6 - Process Improvement10 Ten Commandments of Possibility Thinking Never reject an idea because you don’t have the money, manpower, muscle or months to achieve it. Never reject an idea because it will create conflict. Never reject an idea because it is not your way of doing things. Never reject an idea because it might fail. Never reject an idea because it is sure to succeed.

IE 673Session 6 - Process Improvement11 Seven Basic Tools Fishbone Diagram Line Flow Chart Check Sheet Pareto Chart Histogram Control Chart Scatter Plot

IE 673Session 6 - Process Improvement12 Fishbone Diagram MaterialMethodsPeople Machinery Environment

IE 673Session 6 - Process Improvement13 Line Flow Chart

IE 673Session 6 - Process Improvement14 Check Sheet (1) X X XXX X X

IE 673Session 6 - Process Improvement15 Check Sheet (2)

IE 673Session 6 - Process Improvement16 Pareto Diagram

IE 673Session 6 - Process Improvement17 Histogram

IE 673Session 6 - Process Improvement18 Control Chart +3s -3s Avg -2s +2s +s -s Out of Control Signal

IE 673Session 6 - Process Improvement19 Scatter Diagram