Alcatel Customized Training Site David Otero University of San Diego MSIT 526 Dr. Carl Rebman

Background Alcatel is a French telecommunications company which offers integrated end-to-end voice and data solutions. Alcatel Government Solutions (AGS) is a U.S. subsidiary of Alcatel USA that provides services and products to the US Government Alcatel has a training implementation under the Alcatel University site Most, if not all of the training material is general in format and does not necessarily speak to a specific customer network design

Proposal Alcatel does not have customized training material available online for some of their biggest customers: US Army, US Navy, and Department of Homeland Security I propose standing up a web portal that will allow customers listed above to login to a customer service portal Once there, based on the information the user queries for, training material can be viewed online, as well as information pertaining to the account the user queries Potential to greatly increase the long-term prospects for continuing business with those accounts leverage this position by increasing brand familiarity as well as loyalty by constantly providing additional benefits via training materials

Success and Failure Capability to continue adding new and relevant content as well as ensuring that the content posted is accurate and correct An attractive and user friendly site must be presented Content posted on the website will require the input and review of all current members of the Alcatel Federal team This will guarantee that the material is technically accurate as well concise enough to provide an added value to the customer

Similar Sites There are a number of vendors that provide education material online Most do not speak to a customer’s specific design Some examples of vendors providing useful training material on their sites include Cisco Systems and Microsoft Corporation

Hardware/Software Requirements Existing educational services site would contain a hyperlink to the actual web server that will host the front page to the custom training site The customized training site server will be based on Microsoft Internet Information Server (IIS) version 5.0 or greater, with support for all Active Server Pages (ASP) extensions The server will require an Open Database Connectivity (ODBC) connection to a back-end database, preferably consisting of Microsoft Access The Access database will have links to training material in the form of text documents or PowerPoint presentations Storage space will be required to maintain the files being shared to the customers Dell PowerEdge SC1425, a dual-Xeon 3.0 GHz processor with 4GB of main memory, priced at $3,682, should be adequate to support the web traffic and content load that will be placed on the site

User Navigation Flow

Implementation Plan

Milestones Milestone 1 February 9, 2006: Begin working on project proposal. Milestone 2 February 16, 2006: Submit project proposal for consideration to Dr. Rebman. Milestone 3 April 20, 2006: Submit final project proposal to Dr. Rebman for review. Milestone 4 April 21, 2006: Begin work on the header and footer for all pages, create template for all pages, create database to be used for user accounts and containing links to materials. Milestone 5 April 25, 2006: Begin collecting training material for posting on the site. Populate database with links to materials. Create queries for training materials. Milestone 6 April 30, 2006: Integrate database queries into search page. Finalize all web design and form flows. Begin testing site. Milestone 7 May 15, 2006: Deliver final site after testing phase.

Challenges and Solutions Possible inability to download the posted training content In order to mitigate this problem, it is recommended that the content administrator verify each link when it is posted into the content database This verification should be done from a web host located off-site from the web server and database.

Analysis of Success Milestones are accomplished within the require time Budget is not exceeded Ninety five percent of users surveyed via are happy with the flow and form of the site Information and presentations can be retrieved by users and the information is accurate

Transfer of Authority Project termination will occur after all of the milestones and test objectives have been met The milestones are a direct reflection of the project phases The site administration and management will then be handed over to the internal Alcatel Government Solutions training department They will manage the actual content of the material posted on the site and also mange the user account requests and maintenance operations

This Concludes the Presentation Any Questions?