School of Dental Medicine Intranet Project Neal Altman Htet Htet Aung Bill Jerome Leslie Johnson Maureen O'Toole

The purpose of this project is to design and develop a comprehensive intranet for students, faculty and staff at the University of Pittsburgh School of Dental Medicine (SDM). Mission Statement

Primary Design Objectives Create an archive of critical information Support the whole community Allow appropriate access Ensure currency of knowledge Permit information sharing Streamline communication of information See what you need Hide what is unnecessary Leverage existing information system assets Allow access anywhere and any time Support the mobile lifestyle Accessible 24 x 7

User-aware presentation Adaptable design that supports different formats (Web browser, Palm) Tight integration with existing tools (Web mail and other Outlook services) Fine-grain access control Data-driven web design Evolution plan for future development Unique Features of the Intranet

Final Deliverables 1)Working prototype 2)Prioritized recommendations for future development 3)Infrastructure that supports role-based presentation 4)Information distribution mechanism and archive 5)Web mail access 6)Customizable intranet preferences (Links, Digest ) 7)Department page template and indicative samples 8)Detailed documentation Visual design guidelines Programming guidelines Final Deliverables

Card Sorting Discover logical information groups and nomenclature Define the information structure

User Testing We validated our design with the people who will be using the intranet: AdministrativeFacultyStudent

User Testing: Findings Limit number of top-level choices “I have to think too much…” Solution:

User Testing: Findings Most users have a clear mental model of the SDM organizational structure “If I need to reserve a room, I call Student Affairs” Solution:

User Testing: Findings Navigation elements require a prominent visual cue “They don’t look like links.”

User Testing: Findings Left-hand menu detracts from the main content

User Testing: Findings Solution:

User Testing: Findings Cross-navigational support is important 100% of test users clicked on “News & Memos” rather than “Support” to post a memo

User Testing: Findings Solution:

User Testing: Findings is an important function, requiring a home of it’s own Screen shot of new design with mail tab

User Testing: Findings Solution:

User Testing: Findings Nomenclature is important “MyPage” is customizable, so it’s separate from “Home” “Support” rather than “Administrative” “Informatics” or “IT” rather than “Center for Dental Informatics

Visual Design

Icons 1: Symbols are enclosed in a standard, rounded box to unify them as a set. The discrete objects are representative of each information category

System Design

System Architecture Rich authorization system Actors Actions Objects Used for authorization as well as dynamic page generation

System Architecture Allows flexible integration with future systems and features Provides highly customizable concept of user roles Pigeon holes are insufficient Support various modes of interaction Web browser, PDA, etc

Controlled Access

Questions