Health Care: Patient Care Management and Technology Santanu Mondal Managing Director, PositiveEdge Technology 24/11/2010

What is CRM? CRM Customer Relationship Management MarketingCustomer ServiceSales Territory Management Sales Planning Lead Management Opportunity Management Account Management Sales Analytics Planning and Budgeting Data and List Management Campaign Management Response Management Marketing Analytics Case Management Scheduling Knowledge Management Interaction Management

What is CRM? CRM Customer Relationship Management MarketingCustomer ServiceSales Territory Management Sales Planning Lead Management Opportunity Management Account Management Sales Analytics Planning and Budgeting Data and List Management Campaign Management Response Management Marketing Analytics Case Management Scheduling Knowledge Management Interaction Management

What is CRM? CRM Customer Relationship Management

What is CRM? XRM Customer Relationship Management

What is XRM? XRM Customer Relationship Management Partner

What is XRM? XRM Customer Relationship Management Vendor

What is XRM? XRM Customer Relationship Management Anything Custom Solution Development Platform Patient Relationship Management

Over 19,000 customers from small to enterprise Over 1,000,000 users in more than 80 countries Global network of software and services partners Fast, flexible, and affordable Full CRM suite of marketing, sales, and service Native Office experience for rapid adoption Multi-language with more than 25 languages Advanced SOA / Web services architecture Microsoft Dynamics CRM

Microsoft Dynamics CRM: Global Customer Base Mid-size Companies Small Businesses Large Enterprises

Microsoft Dynamics CRM Suite Full CRM suite capabilities and application flexibility -Interactions -Marketing -Sales -Service -xRM -Business Process -SOA -Flexible Deployment

Power of Choice for Software + Service Choose how you USE IT - Outlook, browser, mobile Choose how you GET IT - Software or service Choose how you BUY IT - Own it or rent it CHANGE it any time as your business needs change

Demo: Patient Relationship Management

Thank You USA Balentine Drive, Ste 300 Newark CA Phone: Fax: India - Delhi Eros Corporate Towers – 15 th Floor Nehru Place. New Delhi PIN: India - Bangalore #597, Maple 15th Cross Ring Road J P Nagar 6th Phase Bangalore Phone: UAE - Dubai PO Box : , EIB Building #5 Dubai Internet City Phone: Fax: