Security Governance Technology Executive Club Patti Suarez, CISSP Global Information Security Manager Wm. Wrigley Jr. Company

About the presenter Patti Suarez Global Information Security Manager for Wm. Wrigley Jr. Company 15 years of experience in information security With financial services, health care and telecommunications industries Certified Information System Security Specialist Graduate of Roosevelt University, B.S. Telcom

Objectives for today’s presentation Informative What are the drivers for Information Security at Wrigley? Explain how Wrigley’s Information Security foundation is standards based Recent Threat statistics Wrigley’s Global Information Security Model

The Time for Information Security is Now External Drivers Changing customer structures E-commerce opportunities Changing market expectations Technology Development Internal Drivers Desire to meet changing customer needs and increase speed-to- market Need for global information sharing

Information Security is not just technology Wrigley’s Security Program: An integrated approach to selecting and deploying tools, operational processes and organizational roles. Regulations have placed the final accountability for securing corporate and customer information on the shoulders of the Board of Directors. Gramm-Leach-Bliley HIPAA EU Privacy Duty to Disclose Security Breach – CA COPPA (Childrens’ Online Privacy Protection Act) Sarbannes Oxley Act Federal Information Security Management Act

Information Security is not just technology Everyone in Wrigley needs to have a basic understanding of information security requirements. Specific responsibilities across the organization need to be clear.

The Threats Are Real Three percent of online sales will be lost because of credit card fraud. (Dec 05,2002) More than 7,000 viruses detected this year (Dec 12,2002) Internet attacks against public and private organizations jumped 28 percent from January to June 2002. (Oct 24,2002) Roughly 180,000 Internet-based attacks hit U.S. businesses in first half of 2002. (Jul 09,2002) Security breaches occur at 85% of U.S. businesses and government organizations. (Mar 13,2001) Reports on inside security breaches up 7 percentage points over 2000. (Oct 16,2001) Source: CSO Magazine

Wrigley’s Information Security Mission The Global IT Security mission is to provide information security leadership, direction and guidance through mutual understanding of business enablers and tolerance of risk. We will accomplish this by implementing industry standards in the areas of perimeter defense, risk mitigation, policy creation, education, awareness, monitoring and response to security events. Through security best practices we will ensure the confidentiality, availability, and integrity of our systems and data in the areas of people, technology and process.

Information Security drives value into Wrigley’s Initiatives Increases Shareholder Value Protects Brand Brings value to business relationships Trusted Computing Security Program Physical/Logical Access Controls

Wrigley’s Information Security Program Based On International Standards ISO 17799 internationally recognized information security standard. A comprehensive set of controls comprising best practices in information security. Intended to serve as a single reference point for identifying a range of controls needed for most situations where information systems are used in industry and commerce. Facilitates trading in a trusted environment.

Wrigley’s Information Security Model Architecture Operations Prevention Governance L A Y E R S Detection E L M N T S Verification Response Tools Process Roles Fronts

Information Security Program Elements Governance: Defining and overseeing the program Security policy, standards and guidelines Organizational roles and responsibilities Assessment of and security plans to control risk Metrics and processes to determine how well the organization is adhering to information security policies, processes, procedures, guidelines Access controls - - who has access to sensitive systems and data Security awareness programs

ISO 17799 BENCHMARKING IN THE AREA OF ORGANIZATIONAL SECURITY Is there a liaison with external information security personnel and organizations including industry and/or government security specialists; law enforcement authorities; IT service providers; telecommunications authorities? Has a capability been established that provides specialized information security advice? Has a management approval process been established to authorize new IT facilities from both a business and technical standpoint? Has a process been established to coordinate implementation of information security measures? Are responsibilities for accomplishment of information security requirements clearly defined? Has a forum been established to oversee and represent information security?

ISO 17799 BENCHMARKING IN THE AREA OF ORGANIZATIONAL SECURITY Continued Have the security requirements of the information owners been addressed in a contract between the owners and the outsource organization?  Has an independent review of information security practices been conducted to ensure feasibility, effectiveness, and compliance with written policies? Are security requirements included in formal third party contracts? Have specific security measures been identified to combat third party connection risks? Have third party connection risks been analyzed?

Information Security Program Elements Operations: Administering and enforcing Information Security policies and access controls Controls for physical/logical access to information assets Processes and procedures to minimize the likelihood of disruptions, recover from disasters, and respond to security incidents

Information Security Program Elements Architecture: Designing and implementing Development methodology for secure information systems Systems and controls that limit the risk of unauthorized access to business assets

Information Security Layers Across the enterprise there should be layers of protection to ensure that the risks are managed effectively. Each security layer supports the next to minimize the probability of security problems and minimize the exposure Wrigley faces when incidents do occur. Prevention: Protecting information through effective use of technology, processes and organizational responsibilities to limit the potential of a threat being realized. Detection: Manual and automated mechanisms to identify and isolate security problems. This includes active and passive monitors and analytical procedures.

Information Security Layers Continued Verification: Manual and automated mechanisms to ensure that required security measures are in place. This can take forms including vulnerability assessments, audit and monitoring tools. Response: When prevention measures fail, Wrigley needs a rapid, pragmatic response capability. This requires planning for containment, triage and direct response.

Information Security Fronts Information Security is not just a technology problem. There is no “silver bullet” to make a dramatic improvement in the security posture of Wrigley. The posture depends on developing, enforcing and maintaining safe computing practices on the unified fronts of Tools, Processes and Roles. Roles: Creating the roles that ensure clear responsibilities and accountability in business units, Information Security organization, suppliers and business partners. Eliminating gaps and reducing overlaps to ensure that requirements are met. Processes: Establishing repeatable solutions or compensating controls for business risks, ensuring that they are measured regularly, and periodically aligning business and information security goals. Tools: Protecting information through effective use of technology (e.g. firewalls, authentication and authorization mechanisms) that result in reusable solutions to business risk scenarios.

Wrigley’s Security Program In Perspective Information Security Vision and Strategy Business Initiatives Threats Enterprise Architecture Strategy Legislation Vulnerability & Risk Assessment Security Policy Senior Management Commitment Training and Awareness Security Architecture and Technical Standards Administrative and End-User Guidelines and Procedures Enforcement Process Monitoring Process Recovery Process Information Security Management

Information Security drives value into Wrigley’s Initiatives Increases Shareholder Value Protects Brand Brings value to business relationships Trusted Computing Security Program Physical/Logical Access Controls