The Office Procedures and Technology Chapter 1 The Office in a Changing Business World Copyright© 2007 Thomson/South-Western
Slide 2 The Office Place where business affairs are handled for A company A professional person An organization Topic 1-1 The Office Today
Slide 3 Information Driven Information Facts or data summarized or organized into meaningful form Examples of handling information Writing a policy for sales returns Accessing the Internet for stock prices Answering inquiries by telephone Topic 1-1 The Office Today
Slide 4 Key Office Activities Creating/analyzing information Composing memos, letters, and reports Organizing and interpreting data Making decisions based on information studied Topic 1-1 The Office Today
Slide 5 Key Office Activities Searching for information Accessing databases, an intranet, or the Internet Inquiring of persons within and outside the company Using reference manuals and books Topic 1-1 The Office Today
Slide 6 Key Office Activities Processing information Keyboarding, editing, and proofreading Preparing communications, databases, and spreadsheets Photocopying and reviewing communications Topic 1-1 The Office Today
Slide 7 Key Office Activities Topic 1-1 The Office Today Communicating information Answering telephone calls and greeting callers Responding to inquiries Delivering presentations or giving instructions
Slide 8 Key Office Activities Topic 1-1 The Office Today Managing information Maintaining calendars Maintaining databases and files Maintaining financial records
Slide 9 Technology in Offices Technology is used by all office workers Intranets aid in sharing information The Internet creates a global business community Many workers telecommute from alternative offices Topic 1-1 The Office Today Telecommute: the practice of working and communicating from a remote location Key Term
Slide 10 Alternative Offices Virtual office The capability to perform work activities away from a traditional office setting Mobile office An office located at a temporary site that can move from place to place Topic 1-1 The Office Today Home office Space within a home organized for performing office tasks
Slide 11 Understanding the Organization Learning from your work Correspondence Reports Learning from resources available Annual reports Company’s mission statement and goals Topic 1-2 The Office in Relation to the Total Organization Mission statement: the goals, priorities, and beliefs of a company Key Term
Slide 12 Types of Organizations Businesses seek to make a profit Sole proprietorship Partnership Corporation Professional service organization Not-for-profit entities seek to provide services Governmental units seek to provide services Topic 1-2 The Office in Relation to the Total Organization
Slide 13 Types of Organizations Topic 1-2 The Office in Relation to the Total Organization Source: Louisiana’s Department of Social Services is an example of a governmental unit
Slide 14 Topic 1-2 The Office in Relation to the Total Organization An income statement shows a company’s profit or loss for a period of time
Slide 15 Topic 1-2 The Office in Relation to the Total Organization A balance sheet shows a company’s financial condition on a specific date
Slide 16 Structure of Organizations Board of directors Establishes policies to guide company operations Senior management Provides direction in carrying out policies Middle management Directs day-to-day activities Department employees Perform tasks to meet the organization’s goals Topic 1-2 The Office in Relation to the Total Organization
Slide 17 Topic 1-2 The Office in Relation to the Total Organization An organization chart shows the structure of a company
Slide 18 Topic 1-2 The Office in Relation to the Total Organization Focus On … Employee Empowerment Enables employees to make decisions without review by managers Allows fewer levels of middle managers Requires that the worker understand the goals and activities of the company Facilitates working in teams Increases job satisfaction