Defining Skills & Competencies to Support SAP Business Processes

Note to attendees 1.Thanks for your interest in Defining in Skills and Competencies! 2.An accompanying workbook will be handed out in the session. We will be working examples together so you can leave with a jump start on your own project 3.About this presentation: –it is built in a beta version of MS PowerPoint and some of the animations are not backward compatible –the colors are set for presentation, not for printing. to print this presentation simple select “pure black & white” under the view menu and/or print menus 4.If you would like more information before the conference feel free to contact me by using See you at the conference!

Defining Skills & Competencies to Support SAP Business Processes

Today we will discuss:

How to define and quantify the right skills for your team SupportProjectmgmt Training Development Architecture BusinessProcess Testing

Today you will receive:

…to build your performance definitions Methods Tools

I learned that… I re-learned that… I discovered that… I noticed that… I was surprised that… I plan to…

“If one does not understand a person, one tends to regard them as a fool.” - C.J. Jung

Attitudes Skills Behaviors SUCCESSSUCCESS

Knowledge SUCCESSSUCCESS Attitudes Skills Behaviors

ORGANIZATIONAL CULTURE GROUP BEHAVIORINDIVIDUAL BEHAVIOR Difficulty (Low) (High) INDIVIDUAL ATTITUDEKNOWLEDGE Time (Short)(Long)

8. Lead & Make It Happen 7. Find Solutions 6. “Own It” 5. Acknowledge Reality 4. Wait & Hope 3. “I can’t” - Excuses 2. Blame Others 1. Unaware / Unconscious powerless team POWERFUL TEAM

The Winning Edge! Negative attitude “I can’t” Negative feeling “Fears” Busy inaction No RPE Positive attitude “I can” Positive feeling confidence Action “KRAs” RPE The Loser’s Trap

4 x 4 = 16

S kill A rea S kill A rea S kill A rea BaseF ull E xpert BEHAVIORSBEHAVIORS

BEHAVIORSBEHAVIORS Willingly cooperates and works toward solutions which generally benefit all involved parties. Seeks to work collaboratively with others to accomplish company objectives. Creative, self- initiated contributor to projects and solutions that support operational excellence. Effectively directs a small team. Encourages the input and participation of group members. Demonstrates respect for the opinions and ideas of others. BaseExpertFull Teamwork

BEHAVIORSBEHAVIORS Establishes rapport with people easily. Pro-actively approaches others, in different organizational units to build rapport, seek or provide help and enhance the department’s network of business relationships. Can developed and maintain a network of contacts who can provide information, help, and access to others. BaseExpertFull Relationship Building

BEHAVIORSBEHAVIORS Performs all services and tasks within quality specifications. Troubleshoot effectively and successfully resolve all outstanding issues. Effectively direct a small quality services implementation team. Evaluate cumulative work product and identify areas of weakness and solution development. Ensure all outstanding issues are resolved within established tolerance levels. Test resolutions to identify areas of weakness and recommend solution improvements. BaseExpertFull Quality Focus

1 Pre-populate 2 Define 3 Vote

S kill A rea S kill A rea S kill A rea Current State Current State Current State Desired State Desired State Desired State BaseF ull E xpert INDIVIDUALSINDIVIDUALS

1 Educate 2 Self-assess Peer review 3 Validate

S kill A rea S kill A rea S kill A rea Full Base Full Base Full Expert Full R ole 1 R ole 2 R ole 3 ROLESROLES

1 Build 2 Focus group Individual 3 Analyze

PLANSPLANS S kill A rea S kill A rea S kill A rea Full Base Full Base Full Expert Full R ole 1 R ole 2 R ole 3 S kill A rea S kill A rea S kill A rea Current State Current State Current State Desired State Desired State Desired State BaseF ull E xpert

1 Compare 2 Build individual 3 Launch

What did we just build? …and how can we use it?

Behaviors Individuals Roles Plans A Performance Measurement Tool

Casting Recruiting Expectations Career paths Measurement baseline

Stop Continue Start

You can’t control the wind …but you can set your own sails!

Contact Information: Joel Ramseyer The Diagonal Group

Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: [2709]