Solution Manager as a non Basis tool Session 2605

Molex -World’s second largest connector company based in Lisle, IL billion in global sales ending FY NASDAQ 100 and S&P 500 index -54 manufacturing facilities in 19 countries -25 development groups in 20 locations in 12 countries -More than 100,000 products. -25,000 each month to over 4,000 customers in 60 countries Solution Manager

54 Manufacturing Location Worldwide

Connectors - small parts to connect wires to wires, circuit boards to wires or boards to boards within electronics in: -phones and switches -computers -white goods -brown goods -vehicles -planes Solution Manager

System Landscape -Single instance of R3, BW and CRM -Initial go live in Feb., over 30 company codes - over 100 plants - 28 sales organizations - R3 - 46c, HP, Unix, ORACLE over 3,500 active users of 10,000 - over 2 Mil. Transactions daily; 1.9 TB DB - 24/7 with 5 hours downtime on Sundays Solution Manager

System Landscape II - CRM - 20c, HP, UNIX, ORACLE over 100 active users of over 10,000 transactions daily; 110 GB DB - 24/7 with 5 hours downtime on Sundays - BW - 30B, HP, UNIX, ORACLE over 100 active users of over 20,000 transactions a day; 250 GB DB - 24/7 with 5 hours downtime on Sundays Solution Manager

Upgrades and Additions - upgrade to CRM to 3.1 in the III. Quarter - install DI46c2 for R3 in the II. Quarter - install EHS – IMDS/Centor in the II. Quarter - install APO 3.1 in the III. Quarter - SRM in the III. Quarter Solution Manager

Upgrades and Additions II - Portals under consideration - PLM in development - upgrade R3 to Enterprise in Jan., 2004 Solution Manager

Implementation Story Solution Manager - not usual software selection process - not the ‘scare’ letter - SAP ‘recommendation’ Solution Manager

Implementation Story Solution Manager - 02C installed in Nov., B environment - Molex focus - SNOTE - Support desk - business process monitoring for performance improvement - 5 consultants working a week on site focusing on BPM Solution Manager

Implementation Story Solution Manager - Upgraded to 2.2 in March - Moved to a dedicated WAS 6.20 server Solution Manager

- despite SNOTE it did not work - after the upgrade to 4.6C and move to the development environment - we got an from SAP that our production system has raised a ‘red’ flag - after that we started paying attention again Solution Manager First Deliverables

Solution Manager SYSTEM MONITORING -not used in SolMan -Dump analysis -Upgrade failures -SQL activities -Luminate

The NBT for response time improvement 1. EW reports Solution Manager

1.1 Performance analysis - Overview Solution Manager

1.1.1 Performance - Detail Solution Manager

1.2. Table reorganization Solution Manager

1.3. Expensive SQL statements Solution Manager

Expensive SQL statements – Downside -snapshot taken briefly before download -no program name referenced -contains SAP programs

1.4. Database growth Solution Manager

Actions from EW report results -archiving -table stats -ABAP changes -SQL -tables used -indices -BW reporting -apply notes

2.Service Level Reports 3 Business processes/areas - Purchasing - Order to cash - Production Solution Manager

Example ‘Production’

Solution Manager Actions from SL report results -can be similar to EW -focused on changing user behavior

3. Support desk Support structure - Local ITC - checks - escalates via /phone - Regional IT specialist - checks - escalates via Help/Feedback from any system in the landscape from the application screen to SM Solution Manager

Support desk cont. - GIS - checks with all the system and application data available - escalates to OSS from SM - s reply resp. RIT checks in SM Solution Manager

Menu path: Help - Feedback Solution Manager

SM – Support Section/Support msgs. Solution Manager

SM – Support Section/Support msgs./Log. Solution Manager

Deliverables support desk -centralizing -standardizing -faster -more efficient Downside -not maintainable in Marketplace

4. BPM - monitoring selected batch jobs - Rescheduling - MRP Solution Manager

BPM – Future -monitor batch programs selectively -monitor cross system processes -APO -SRM

Solution Manager Deliverables BPM -like EW and SL -system performance

Solution Manager New Areas -Implementation -hot pack applications -upgrades -Expectation -formalized approach -testing/catt/ecatt -documentation -cross system customizing/transport

Solution Manager Deliverables Implementation -make changes ‘painless’ -tribute to growing complexity -audit compliance

Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: [2605]