1 BA 339 Intro to Operations and Supply Chain Management Professor Mellie Pullman Fall 2007

2 Today’s Activities Introduction Syllabus & Important Dates What is Operations & Supply Chain Management? Photographs & Index Cards Buy Code

3 You can call me: Mellie OR Dr. / Professor Pullman Office hours: Tuesday:2:30-4:00 PM Or by request

4 Course Format (M & W afternoon) Allowed 10 minutes break per hour of teaching 2:15 PM- 4:05 We’ll go from 2:15 to 3:50 without break if that’s OK with the class

5 Course Format (W Night) Allowed 10 minutes break per hour of teaching 5:40 PM- 9:15 We’ll go from 5:40 to 7:15 Break 15 7:30 to 9:00 (if that’s OK with the class)

6 My Background BS &MS (Mechanical Engineering- Alternative Energy Systems) MBA & Ph.D. (Operations Management & Marketing Models) Work Experience –Engineer –Brew-master –Landscape Contractor –Quality Manager for Black Diamond Mountaineering & Ski Products –Consulting

7 Consulting :Product & Process Design –Cirque Du Soleil –Hotels & Airports –Ski resorts –Black Diamond Mountaineering –Nestle –Vodafone

8 14 years covering many types of classes –Supply Chain Management –Operations Management –Global Management –Simulation & Modeling –Entertainment Management –Service Operations Management Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah. Teaching

9 Other fun facts… Writing & publishing articles & books Traveling, rock climbing, skiing (cross country racing, telemarking & back-country) cooking and checking out food producers, wineries, breweries, and restaurants.

10 What about you? Please spend a few minutes filling out this index card with: – Your preferred first name (& last name) – Contact – Where are you from? – Work experience – Your dream job & a local company that intrigues you (someplace you would like to visit) – Fun facts about you (things that you would be doing if you weren’t working or in school)

11 Objectives Appreciate the strategic role of operations in all types of organizations. Understand the importance of links between customer needs and operations design. Describe the ways in which the operations function interacts with other functions, particularly marketing and finance. Identify sources of waste in operations.

12 Continued… Map the flow of a process and identify areas for improvement. Transfer operations ideas and innovations from one type of organization to another. Understand supply chain management and its importance in today’s economy. Legitimately present yourself as having a working vocabulary of operations and supply chain terminology.

13 Why this is a great major!!! Intro class for supply chain management Great Jobs: – Supply Chain Coordinators – Purchasing – Logistics – Food Product Management (Cert Program)

14 SCM at PSU Currently 150 students in program (60 graduates per year) 100% placement Currently salaries for grads ~ 50K (SCM) ~ 40K (FILC Certificate) Salaries for experienced people (8-10 yrs) ~ 150 K today with market shortage of people Why a shortage??????

15 PSU Employers for SCM majors (just a sample) Adidas, Columbia, Nike, etc. Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun Freightliner, Gunderson, Market Transport, Northwest Pipe Fred Meyer, Cosco, Kettle Chips Weyerhaeuser, Parr Lumber All major logistics companies Restoration Hardware, YoCream, OHSU, Port of Portland

16 Who would like this career area? People with dual interests –Marketing –IS –Finance –Accounting –HR People who like to travel and work with many kinds of vendors around the world People who speak other languages People who want to be in the hottest job growth area

17 The Classroom Mix Lectures Case Discussions Breakout Groups & Classroom Exercises Guest Speakers

18 Intellectual Contributions Individual Activities Assignments200 pts Quizzes 100)200 pts Class Participation & Attendance 100 pts Group Activities Littlefield Simulation (2 50) 100 pts Field Trip Write-up100 pts Total700 pts

19 Assignments (40 pts each) Kristen’s Cookies (* in syllabus) DUE Next week Process Mapping & Problem Diagnosis (in syllabus) Quality Assurance at KFC Statistical Process Control Problem Forecasting Problem

20 Exams (100 points each) Each 4 weeks of material –Lectures –Textbook & readings –Cases & class discussions. –Some material will be covered only in class. Closed book but you can bring a 8.5 x 11 sheet of paper with notes. (2-sided) Calculators NOT phone/blackberry Missed Exam Policy: There will be no make-up exams. If you miss an exam you receive a failing grade.

21 Participation & Attendance (100 points) Participation is key! –You learn in proportion to what you put into this class. –Lots of opportunities to get involved Class attendance is expected. –attendance will be reflected in your participation grade. See page 5 of syllabus for details. If you anticipate missing a class, I would appreciate if you would let me know about the situation in advance.

22 Optional Homework Problem Sets Applications of all methods Good practice for exams Problem sets posted on website: /melliep/mp.html Answers will also be posted.

23 Group Field Trip – 100 points Team Proposal (5 pts) –The group will select a plant to tour and submit a written proposal to the instructor (via memo) by October 5, 2007 that consists of: –Group member names (4 people) –Company name and brief description of its products –Plant location –Name and phone/ information of plant contact –Please have agreement from contact by that date.

24 Field Trip Project – continued Proposal (5 points) Written Report (80 points): 5 pages not including appendices Team Peer Review (15 points).

25 Class Etiquette Laptop use in class is discouraged Calculators will be very helpful for in-class exercises, Cell phones/Blackberries/etc. should be turned off for class periods, Please be respect ful of your classmates and professor by listening when they are talking and not creating side conversations.

26 REQUIRED MATERIALS Operations Management, by Roger G. Shroeder, published by McGraw-Hill Irwin (referred to as “Text”). Available at the PSU bookstore ($90). (Amazon $60-79) Littlefield Technologies Code. Must be purchased from me by October 3 otherwise you can not get credit for the exercise. ($15 or check to Responsive Learning Technologies). I have no way of getting you onto the game after it starts on October 8 so please sign on by October 5 to get credit. A calculator should be brought to class every day.

27 Team Formation You will need to have your team formed by this week. You will need to get your Littlefield Code and each team member should sign on. By Next class –Agree on team name –Agree on team password Sign in on-line by next week

28 What I will provide Class Handouts of lecture slides (also provided on course site). Overview of what is expected that day and next class period Additional readings Spreadsheet skill help!!! support Office hours

29 Class break I will take your photograph to put on your index card.