The Implementation of Change in a Declining Organisation and Developing A Strategy for the Future Colette Walsh Director Finglas Child & Adolescent Centre

“WE MUST BECOME THE CHANGE WE SEEK IN THE WORLD” Gandhi

HISTORY OF FINGLAS De La SALLE ORDER 1972 – 1994 BOARD OF MANAGEMENT DEPARTMENT OF EDUCATION 1994 TO DATE NEW BOARD OF MANAGEMENT SEPT 2004

HISTORY OF FINGLAS ORGANISATION HAD BEEN EXPERIENCING DIFFICULTIES – NOT A SAFE ENVIRONMENT FOR CARING FOR CHILDREN NOT A SAFE ENVIRONMENT FOR STAFF

HISTORY OF FINGLAS ORGANISATION HAD BEEN DOWNSIZED BY NUMBERS OF ADMISSIONS LACK OF TRUST IN THE ORGANISATION

HISTORY OF FINGLAS Director appointed in October 2004 with a clear mandate to restore Trust Confidence Build an organisation for the future

What is Change ? ORGANISATIONAL CHANGE DEFINED BEER (1990) “IS THE PROCESS BY WHICH ORGANISATIONS MOVE FROM THEIR PRESENT STATE TO SOME DESIRED STATE TO INCREASE THEIR EFFECTIVENESS”

DETERMINING THE NEED FOR CHANGE IDENTIFY THE PRESENT SITUATION DEAL WITH THE CRISIS EXTERNAL & INTERNAL INPUTS IDENTIFY THE FUTURE SITUATION HOW THE ORGANISATION WAS GOING TO PROGRESS EXTERNAL & INTERNAL STAKEHOLDERS

DETERMINING THE NEED FOR CHANGE OVERCOME THE OBSTACLES TO CHANGE ORGANISATIONAL RESISTANCE FUNCTIONAL GROUP INDIVIDUAL

ACHIEVING CHANGE IN FINGLAS LEWINS (1951) MODEL FOR CHANGE UNFREEZING CHANGE RE-FREEZING

ACHIEVING CHANGE IN FINGLAS HOW TO UNFREEZE IDENTIFY THE NEED FOR CHANGE RATIONALE FOR CHANGE STAFF WERE AWARE OF THE CRISIS FACING THE ORGANISATION

ACHIEVING CHANGE IN FINGLAS SECOND STAGE IS MOVING FROM OLD SITUATION TO NEW ONE BROUGHT ABOUT BY INTRODUCTION OF STRUCTURE CHANGE OF CULTURE – BUILDING TRUST & CONFIDENCE COMMUNICATION TRAINING FOR STAFF

ACHIEVING CHANGE IN FINGLAS BUILDING CONFIDENCE WITH STAFF BUILDING MULTI-DISCIPLINARY TEAMS IMPORTANCE OF COMMUNICATION & SHARING INFORMATION

ACHIEVING CHANGE IN FINGLAS FINAL STAGE – REFREEZING MAKING THE NEW BEHAVIOUR OR CHANGE A PERMANENT FEATURE OF THE ORGANISATION – REBUILDING TRUST WITHIN THE ORGANISATION

MANAGING THE CHANGE EXAMINING THE STRUCTURE REPORTING STRUCTURE JOB DESCRIPTIONS ACCOUNTABILITY & RESPONSIBILTIY

MANAGING THE CHANGE COMMUNICATIONS REGULAR MEETINGS RE OPERATIONAL CONCERNS OF THE ORGANISATION INVOLVING STAFF AT MANAGEMENT LEVEL - PARTICIPATION BUILDING CONFIDENCE & TRUST DEVELOPING NEGOTIATION

MANAGING THE CHANGE IMPORTANCE OF COMMUNICATION FROM MANAGEMENT TO MANAGEMENT FROM MANAGEMENT TO STAFF FOR THE DEVELOPMENT OF TEAMS FOR BUILDING CONFIDENCE

MANAGING THE CHANGE BUILDING PARTNERSHIP WORKING ON DIGNITY & RESPECT POLICY – PARTNERSHIP MODEL RESPECTING & LISTENING TO STAFF BUILDING MANAGEMENT TEAM - IDENTIFYING STRENGTHS OF STAFF

MANAGING THE CHANGE AN EXAMINAION OF THE ORGANISATION - SWOT ANALYSIS STRENGTHS – What are we doing well WEAKNESS – What could we do better

MANAGING THE CHANGE OPPORTUNITIES – for the organisation THREATS – what are they and how do we deal with them

MANAGING THE CHANGE IDENTIFIED KEY STRENGTHS PAST ACHIEVEMENTS OF CENTRE STAFF ARE COMMITTED TO CARING FOR THE CHILDREN STAFF - COMMITTED TO THE ORGANISATION & ITS SURVIVAL

STRATEGIC CHANGE DEVELOPING A STRATEGIC VISION FOR THE ORGANISATION STRATEGIC PLAN FOR THE ORGANISATION – DEALING WITH COMPETITIVE CONDITIONS AND CHALLENGES FACING THE ORGANISATION

STRATEGIC CHANGE EXAMINING THE EXTERNAL ENVIRONMENT ADAPTABILTY & FLEXIBILITY OF THE ORGANISATION EVALUATING PERFORMANCE OF THE ORGANISATION MONITORING DEVELOPMENTS INITIATING CORRECTIVE ADJUSTMENTS

STRATEGIC CHANGE BUILDING ON THE STRENGTHS GETTING STAFF TO FOCUS ON WHAT WAS BEING DONE – HOW TO DO BETTER RESTORE PRIDE IN WHAT WE DO

WHAT DID WE DO? STABILISED THE ORGANISATION RESTORED TRUST & CONFIDENCE CREATED A SAFE ENVIROMMENT FOR STAFF AND YOUNG PEOPLE EQUALLY

WHAT DID WE DO? MANAGEMENT INVESTING IN STAFF TRAINING MENTORING COACHING

WHAT DID WE DO? IN OCTOBER 2005 – FINGLAS LAUNCHED THE NEW ASSESSMENT PROCEDURE BUILDING ON PREVIOUS ASSESSMENT EXPERIENCE

THE FUTURE EXPERTISE IS NOT LOST – BUILDING ON EXPERTISE AND EVALUATING FOR THE FUTURE PROVIDING AN IMPORTANT SERVICE IN WHAT WE DO IN FINGLAS

THE FUTURE IN PROVIDING CARE THE CENTRE DOES SO BY BEING FLEXIBLE ADAPTABLE SUSTAINABLE & ENSURING SUPERIOR PERFORMANCE

THE FUTURE THE COMMITTEMENT OF THE CENTRE IS TO CREATE A FUTURE FOR THE YOUNG PEOPLE WHO ARE COMMITTED TO OUR CARE IN THE PROVISION OF AN APPROPRIATE SERVICE