Steps to build trust V andelay I ndustries

Agenda  How we build our model  Why trust is important?  Why do individuals lack trust?  Vandelay’s Model Steps to build trust  Trust quadrant Where are you?  Conclusion

How we build our model  Research  Analyze data  Discussion  Personal perception of trust  Professional x personal experience

Why trust is important?  Promotes creativity  Facilitates conflict resolution  Empower people  Increase teamwork  Improves leadership

Why do individuals lack trust?  Self preservation  Lack of faith  Personal history  Place a high value on trust  Has to be earned, not freely given

Vandelay’s Model TRUST!! Perception AlignmentCommunicateCredibilityLoyalty Fairness Trustworthiness

Trust quadrant  Where are you? Adapted from Geof Lory

Conclusion  The model is design to be utilized in a two-step process: 1. It needs to be done internally for your self 2. Then externally as a group Perception TRUST !! Alignment Communicate Credibility Loyalty Fairness Trustworthiness

The Face of Trust

References  Bohnet, I., & Meier, S. (2006, March). How Much Should You Trust? Negotiation.  Breckenridge Institute. (2007). Breckenridge Institute. Retrieved from The Organizational Trust Index™ as a Window into Organizational Culture:  Dubick, L. (2009, February 22). Building trust in a time of scandal. Retrieved from Investment News:  Greiner, B., Ockenfels, A., & Werner, P. (2007, October 11). The Dynamic Interplay of Inequality and Trust - HBS Working Paper Number Retrieved from HBS Faculty & Research Working Papers:  Lory, G. (2007). Extending Trust Wisely. Retrieved from Project Connections: glory.html  Malhotra, D. (2004, April 5). Six Ways to Build Trust in Negotiations. Retrieved from HBS Working Knowledge:  Drucker, Peter F. "Managing Oneself." Harvard Business Review 2005

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