MIS 310: Management Information Systems Minder Chen, Ph.D. Associate Professor Martin V. Smith School of Business and economics CSU Channel Islands

MIS - 2 © Minder Chen, What is MIS? M: Management –Management, Organization, Business Function, Business Process, Organization and Human Behaviors I: Information –Data, Information, Knowledge –Creation, Gathering, Storing, Organizing, Consolidating& Condensing, Filtering, Delivery, and Sharing of Information S: System –General Systems Theory –Input-Process-Output and Storage –Creative Problem Solving Process

MIS - 3 © Minder Chen, A System View of an Information System Input Process Output Data storage Procedure Control Environments Data Sources Data Destinations Information System Boundary

MIS - 4 © Minder Chen, Managing Information as a Resource The resources of the industrial age were tangible things that could be mined, processes, brought, sold, managed, and easily understood. In the emerging post-industrial society, there is little understanding of the characteristics of information – the basic yet abstract, resource. Harland Cleveland, "Information as Resource," The Futurist, December 1982, Information as Resource

MIS - 5 © Minder Chen, Information as Products CarFax: CARFAX - Vehicle History Reports and VIN number checkCARFAX - Vehicle History Reports and VIN number check Britannica: – –Blown to Bits: How the New Economics of Information Transforms StrategyBlown to Bits: How the New Economics of Information Transforms Strategy –Three strikes out. Information as services –Google: Searching information –Facebook: Sharing information

MIS - 6 © Minder Chen, Information Life Cycle Decision Action Data Information Intelligence Design Choice

MIS - 7 © Minder Chen, Even the Caveman Needs Knowledge to Survive The information-knowledge-wisdom hierarchy. The caveman has lots of information; he selects and organizes useful information into knowledge, but he does not achieve wisdom until he has integrated his knowledge into a whole that is more than useful than the sum of its parts. Source: Harlan Cleveland, "Information as a Resource," The Futurist, December 1982,

MIS - 8 © Minder Chen, Information Hierarchy Knowledge Information Event Data Learning: Integration into strategic policy through experience Analysis: Application to decision making Observation: Description of events Wisdom

MIS - 9 © Minder Chen, People Processes Things Man: Human Resource, Employees Market: Customers Machine: Property, Facility, Technology Material: Raw material, Product Method: Technique, Process, Project, Task Money: Accounting, Finance, Investment $$$   Message: Information Man, Market, Money, Method, Machine, Material, Message Business environments Market demands Technology development Social trends Locations/Localization

MIS - 10 © Minder Chen, Information Systems Components Source: Using MIS 3e

MIS - 11 © Minder Chen, Characteristics of Good Information Figure 1-6 here Source: Using MIS 3e

MIS - 12 © Minder Chen, COBIT’s Information Criteria (I) EffectivenessEffectiveness deals with information being relevant and pertinent to the business process as well as being delivered in a timely, correct, consistent and usable manner. EfficiencyEfficiency concerns the provision of information through the optimal (most productive and economical) use of resources. ConfidentialityConfidentiality concerns the protection of sensitive information from unauthorized disclosure. IntegrityIntegrity relates to the accuracy and completeness of information as well as to its validity in accordance with business values and expectations.

MIS - 13 © Minder Chen, COBIT’s Information Criteria (II) AvailabilityAvailability relates to information being available when required by the business process now and in the future. It also concerns the safeguarding of necessary resources and associated capabilities. ComplianceCompliance deals with complying with the laws, regulations and contractual arrangements to which the business process is subject, i.e., externally imposed business criteria as well as internal policies. ReliabilityReliability relates to the provision of appropriate information for management to operate the entity and exercise its fiduciary and governance responsibilities.