HPT Performance vs. Training

What’s the Difference Imagine a mechanic Education is the light in the shop Training is the light over the engine Performance is focus on a specific part

Theoretical Basis Gilbert – Engineering Human Performance Reason for gap 1. Knowledge 2. Information 3. Tools 4. Environment (either physical or system)

1. Knowledge - Training 2. Information – Know what it is? 3. Tools – Can do it? 4. Environment (either physical or system)

So What? Front end analysis UserEnvironmentSystemSupportMotivationImpediments

Emphasis on Measuring Measuring the problem Measuring the result Focus on what you DO instead of what you KNOW

Methods 1.Clear Performance goals (often political) 1.Pieces of the task (task analysis) 2.Observation – people, systems, place 1.What done 2.What not 3.What bottlenecks 4.How try to solve 3.Interviews 4.Test 5.Measure/Count

Types of Interventions Help systems Fill in systems (quicken and turbotax) Help guides Changes in layout, motivation, systems