Challenges in the Enterprise Sunjeev Pandey Sr. Director - GTS Microsoft IT

Tokyo Dublin Singapore 10,000+ network devices RedmondTukwila 3M+ messages per day internally 99.99% availability 92,000 end users 408 Buildings in 89 Countries (25% ICO) 300,000+ PCs and devices Silicon Valley 9.5M+ remote connections per month Microsoft IT Data 500k+ intrusion attempts/probes/scans per month 100,000+ accounts

Applications60% App Development (29%) App Support (31%) Infrastructure40% Network (14%) Data Center (7%) Employee Services (5%) Voice (5%) Helpdesk (5%) Security (3%) Microsoft IT $ Spend Functional View FY05 Breakdown Cost Element View People 72% Data & Voice16% Hardware 5% Facilities 5% Software* 2% 30% New Capability 70% Sustaining & Running Existing Capability 45% New Capability 55% Existing Capability Increases value Decreases maintenance delivery * Software = 5% If MS software were included

Wish List Security – volume, sophistication, surface area of attacks increasing Security – volume, sophistication, surface area of attacks increasing Privacy/IP protection – globalization, technology presents new challenges Privacy/IP protection – globalization, technology presents new challenges End to End view – from the client perspective End to End view – from the client perspective Proactive – self detect faults, service view, “bread crumbs” for diagnosis Proactive – self detect faults, service view, “bread crumbs” for diagnosis Ubiquitous - Global, secure access from anywhere via any device Ubiquitous - Global, secure access from anywhere via any device Instrumented – standard instrumentation to enable utility view of costs, what if modeling, etc. Instrumented – standard instrumentation to enable utility view of costs, what if modeling, etc.