NORTH EAST TOGETHER Regional mental health service user and carer network Catherine Haigh Chair

Definition of crisis in English: crisis Line breaks: cri¦sis Pronunciation: Pronunciation: / ˈ kr ʌɪ s ɪ s noun (plural crises /-si ː z/) 1 A time of intense difficulty or dangerintensedifficultydanger 1.1A time when a difficult or important decision must be madedifficultimportantdecision 1.2The turning point of a disease when an important change takes place, indicating eitherturning pointdiseaseimportantchangetakes place recoveryrecovery or death.death Origin late Middle English (denoting the turning point of a disease): medical Latin, from Greek krisisGreek 'decision', from krinein 'decide'. The general sense 'decisive point' dates from the early 17th century. -The Oxford Dictionary

Sally’s story - Sally Smith

What do people in mental health crisis need?  Support that prevents crises  Crisis care that is person centred  Respect and dignity  Continuity of care  Services that enable recovery as defined by the individual

What are the issues?  Differences in definition  Resources  Variation in quality (parity of service does not mean the same service for everyone)  Geography  Services working in silos

What do we know works?  Open and honest communication  Providing a range of services  Managing expectations  Setting standards  Sharing local knowledge  Organisations, professionals, service users and carers working together