The Science of Happiness: 3 Tools for Achieving High Performance Copyright © 2009 by h2c, LLC. All rights reserved. Cathy L. Greenberg, PhD

The Key: A Constructive Climate When were you in this condition? What were you working on? Who were you working with? Why was it optimal for you?

Based on the science of happiness:

Copyright © 2009 by h2c, LLC. All rights reserved. Can We Afford Happiness? In a tough economy should you just keep your head down and work? Happiness drives high performance for you and for your team You can’t afford not to think about happiness

HAPPY Companies (HAPIE) H eartfelt A daptive P rofit with people I nvigorated stakeholders E ngaged community partners

Copyright © 2009 by h2c, LLC. All rights reserved. Happiness = High Performance When people are happy, they can think with their whole brain Under stress, we resort to flight, fight or freeze blocking our capacity to have… “PEACE of Mind” Productivity Ethical decisions Adaptability Creativity Excellence in performance

Copyright © 2009 by h2c, LLC. All rights reserved. Investing in people doubles ROI of investing in equipment: 8.5% vs. 3.9% Good people practices triple shareholder value over five years: 21% - 64% Firms with great people outperform comparably by 52% to 300% High people loyalty creates returns of 30% - 50% Companies with a clear reward strategy have 13%-15% lower turnover ROP of Happy Companies

Copyright © 2009 by h2c, LLC. All rights reserved. Effective Performance Relies on our Limbic System Two Pathways to Emotional Responses Activation of ANS and stress hormones Thalamus Amygdala Copyright Institute of Heart Math M = PRIMITIVE BRAIN 80K = MAMMALIAN BRAIN = EMOTION 10K NEOCORTEX = CIVILITY, MORALITY FEAR WAS ESSENTIAL FOR SURVIVAL

Copyright © 2009 by h2c, LLC. All rights reserved. Happiness is a Performance Issue Happiness at work comes from: Being proud of your skills/role Feeling challenged and supported Working to your strengths Receiving recognition/appreciation A happy or engaged work force 20% increase in productivity 23% increase in customer satisfaction 50% reduction in unplanned attrition 93% of performance is tied to happiness & satisfaction

Copyright © 2009 by h2c, LLC. All rights reserved. The Science of Happiness H = S + C + V H appiness = S et Point + C ircumstances + V oluntary Activity 50% is genetics and 50% is within your control

Copyright © 2009 by h2c, LLC. All rights reserved. Happiness is a Health Issue Feeling appreciation creates: synchronization of the central nervous system, improves auditory discrimination, spatial awareness, short and long term memory Our emotions influence our digestive, cardiovascular, immune and hormonal systems When we are happy, our bodies perform optimally with minimal wear and tear

Copyright © 2009 by h2c, LLC. All rights reserved. 3 Ways to Create High Performance 1.Create a Positive Environment 2.Manage Based on Strengths 3.Choose Happiness Every Day

Copyright © 2009 by h2c, LLC. All rights reserved Create a Positive Environment “Human Flourishing is to live within an optimal range of human functioning, one that connotes goodness…growth and resilience” Dr. Barbara Fredrickson University of North Carolina – Chapel Hill Requires 3 positives for every 1 negative interaction 3:1 5:1 9:1 Low stress environment means people use their whole brain – emotion and reason Results in more creative and more ethical decisions

Copyright © 2009 by h2c, LLC. All rights reserved Create a Positive Environment cont’d As a manager or an associate use more positive language, practice openness and safety create an environment of positive feedback, You have the power to create a positive environment by being relentlessly positive in your own behavior This doesn’t mean we overlook the negative or avoid the unpleasant. It means we do not dwell on them. Our focus is on what’s working….vs what’s not Happiness = Profit$

Copyright © 2009 by h2c, LLC. All rights reserved Manage Based on Strengths Strengths = activities that energize you Weaknesses = activities that drain you Maximize team performance by spending time on strengths and minimize time spent on weaknesses

Copyright © 2009 by h2c, LLC. All rights reserved Manage Based on Strengths cont’d Assess which activities and people at work energize you and find ways to spend more time on those Assess which activities may drain you and find ways to minimize time on those Help your team to do the same Managing your energy investments will improve performance and increase engagement over time

Copyright © 2009 by h2c, LLC. All rights reserved Choose Happiness Every Day Happiness is a choice – like living a healthy life style There are common happiness traps– once you understand them, you can navigate around them You can’t control life but you can control where you spend your time and energy

Copyright © 2009 by h2c, LLC. All rights reserved. How Spouse Views Success Child Care Cooking, day care, homework, sports, play and supervise, names & numbers of Dr’s, friends, teachers, car pooling Housekeeping House is clean when all floors and carpets are vacuumed, furniture, shelves dusted, beds made, laundry put away, frig is full and dated food discarded, bathroom surfaces shine, grout and tile are white, everything is disinfected Result $$$ for help will make my life easier! Area of ConcernWomen’s StandardMen’s Standard You feel you have done a good job to the best of your knowledge none of the children are missing screaming or injured You should be able to find the remote control in under ten minutes Can I ever make her happy? The thief was spending more…

Copyright © 2009 by h2c, LLC. All rights reserved. Happiness Traps for Working Moms Supermom – perfect does not exist Money Matters – work has meaning Whose Needs – your needs Resentment – truly let go, forgive I Am What I Do – value who you are Self Doubt – trust your voice Setting Your Pace – Life on your time

Copyright © 2009 by h2c, LLC. All rights reserved. About Cathy Cathy Greenberg, PhD, is an internationally recognized authority on leadership applying the new science of happiness. An acclaimed speaker and radio show host, she founded h2c - Happy Companies Healthy People in the first organization to specialize in coaching leaders on the art and science of building happy, high- performance companies.

Copyright © 2009 by h2c, LLC. All rights reserved. About Barrett Barrett S. Avigdor, JD, is an international Lawyer, executive coach and Fulbright Scholar. An innovator, trainer and thought leader in talent strategy and management, she has been a member of the leadership team of Accenture's Legal Group since She can be found circling the globe spearheading her passion for excellence in human performance.