CT 310: Organizational Communication Leadership II

Charisma - leadership by virtue of personality hero antihero mystic

Five factors affecting charisma appearance sexual appeal message similarity actions imagery

Fit leader style to situation Forces in the leader leader’s values leadership history leader’s tolerance of ambiguity assessment of competence

Forces in subordinants interest and readiness to assume responsibility extent of understanding identify with goals

Forces in subordinants, cont. actual knowledge/experience workers’ tolerance of ambiguity their expectations

Forces in the situation type of organization nature of the task

Hersey and Blanchard task people directing coachingparticipate delegating R1 = not able or willing R2 = willing but not able R3 = able but not willing R4 = willing and able R1 R2 R3 R4

Leadership and TQM constancy of purpose quality and pride improve production and service education and training institute leadership

TQM - what to avoid absence of long-range plans emphasis on short-term profit performance evaluation and merit rating