Creating a Great Workplace Henry Stewart

Best Workplaces: UK Top 20

Less than 20 Years More than 20 Years Worked in University Sector

LoredanaMadonna

Bad IdeaGood Idea New student fees

Will decrease student numbers Will increase student numbers New student fees

Use contextual data Use raw A level data Admissions

StudentsCustomers Students are

Need to Be Better Great Workplaces Universities:

Skills & Qualifications Attitude Recruit for:

Being told what to do Complete Freedom You Prefer Freedom Within Guidelines

Avoid Mistakes Celebrate Mistakes

Nice to HaveKey Priority Happy Workplace

People work best when they feel good about themselves

78% v 13%

Cost of Poor Workplace Over £20 million per year Over £1 million per year

Return Best Workplaces:10.0% US stock market (S & P 500): 3.8%

‘A value-weighted portfolio of the ‘‘100 Best Companies to Work For in America’’ earned an annual four-factor alpha of 3.5% from 1984 to 2009’

What are the key elements of great management? (3)

When did you work at your best?

Maslow’s Hierarchy of Needs Self -actualisation Self-esteem Belonging Safety Physical Needs: Eat, Sleep

Pyramid of Management Needs Trust Freedom Challenge Support Communication Reward

Pre-Approved

PrinciplesTargets Job Ownership Feedback Support

Celebrate Mistakes

Who would you recruit?

Roles of Management Strategy Decision Making Supporting Challenging Nurturing

Roles of Management Role A Strategy Decision Making Role B Supporting Challenging Coaching

One thing I like about these ideas...

One thing I will do this week...

What my organisation would be like if the focus was on making our people happy…

Creating a Great Workplace Henry Stewart Twitter: happyhenry

1.Trust Your People 2.Make Your People Feel Good 3.Give Freedom within Clear Guidelines 4.Be Open and Transparent 5.Recruit for Attitude, Train for Skill 6.Celebrate Mistakes 7.Community: Create Mutual Benefit 8.Love Work, Get a Life 9.Select Managers Who are Good at Managing