Washington’s Web Based Licensing Program Margaret Tucker Certification & Training WA State Dept. of Agriculture

Why Make These Changes?  Need to move off 15-year old Informix database  Desire to create user friendly platform that allows easy transfer of data to Internet New database resides on agency’s MS SQL Server New database resides on agency’s MS SQL Server Intranet User Interface uses Web-based dot.net technology Intranet User Interface uses Web-based dot.net technology Internet ready for easy customer access to licensing and recertification information Internet ready for easy customer access to licensing and recertification information  Goal to move away from printing, stuffing and mailing 23,000 license cards/year

Detail of Changes No longer issuing paper license card No longer issuing paper license card Use of durable, basic plastic card Use of durable, basic plastic card  Contractor used for initial, big mailing  WSDA will begin issuing cards May 14 Card attached to 8 1/2 ” x 11” paper printout of license record Card attached to 8 1/2 ” x 11” paper printout of license record  Includes same information as paper card

Plastic Card Example FrontBack

Future license updates Licensee chooses the type of notification: Licensee chooses the type of notification: Mail – printout of updated record Mail – printout of updated record – link to website to review license information – link to website to review license information

Information on-line  Licensee & company information  Recertification attendance records  Searchable recertification course listing  Future ability to renew on line

Licensee Information On-line Licensee name & number Licensee name & number County of residence County of residence Licenses and categories held Licenses and categories held Status(es) of license(s) Status(es) of license(s) Expiration date(s) & recertification cycle(s) Expiration date(s) & recertification cycle(s) Commercial Operators & SPIs Commercial Operators & SPIs  Current business status of employer

Company Information On-line   Company name, UBI, DBA’s, branches   Name and license information for responsible certified applicator   Physical, mailing and addresses   Phone and fax numbers  Company employed Commercial Operators Name, license no. & expiration dates Name, license no. & expiration dates  Insurance expiration dates Ground, Aerial Ground, Aerial  Spray equipment

Benefits to Licensees Quicker access to their license updates Quicker access to their license updates 24/7 access to their credit information 24/7 access to their credit information No longer using codes for license types and categories No longer using codes for license types and categories Ability to sort courses by location, topic and language Ability to sort courses by location, topic and language Credit records updated more quickly once barcodes used to collect attendance records Credit records updated more quickly once barcodes used to collect attendance records

Benefits to Companies More ready access to all their company information More ready access to all their company information  Easier to ensure that insurance information is up-to-date Can ensure that WSDA has current employee and equipment information Can ensure that WSDA has current employee and equipment information  Will help meet legal requirement to notify WSDA within 30 days of any changes

Benefits to Dealers Can easily verify that a customer holds a current license in the right category to buy Restricted Use Pesticides (RUPs) Can easily verify that a customer holds a current license in the right category to buy Restricted Use Pesticides (RUPs)  Avoid enforcement action because sold an RUP to an unlicensed or inadequately licensed person

Benefits to Customers Can verify that a company is licensed to perform pest control Can verify that a company is licensed to perform pest control  Won’t hire unlicensed company Will be able to sort companies by location and type of pest control performed Will be able to sort companies by location and type of pest control performed

Benefits to WSDA Will improve efficiency because licensees can find their own information on-line Will improve efficiency because licensees can find their own information on-line  Better customer service for harder to solve problems Will reduce incidences of fraud Will reduce incidences of fraud  No forged paper license cards  Employers can verify that employees not licensed

General Benefits Licensees gain greater familiarity with WSDA website Licensees gain greater familiarity with WSDA website WSDA can use website more effectively to keep licensees up-to-date on pesticide related issues WSDA can use website more effectively to keep licensees up-to-date on pesticide related issues  Fact sheets  Newsletters  Breaking news regarding problem areas

Implementation Timeline Began issuing plastic 1/8/2007 license card via contractor Began issuing plastic 1/8/2007 license card via contractor Internet application on-line 2/1/2007 Internet application on-line 2/1/2007 Ability to search: Summer 2007 Ability to search: Summer 2007  courses by certain criteria  credit status Using barcodes to collect Fall 2007 course attendance records Using barcodes to collect Fall 2007 course attendance records Ability for licensees to: In the Future Ability for licensees to: In the Future  Renew on line

Margaret Tucker Margaret Tucker (360) Certification & Training Staff Certification & Training Staff 1-(877) Website: Website: ?? Questions ??