1 Teaming Module 3

2 Keep focused on the timeline Week Prepare for Kick-off Meeting Assign teams Team forming Review and execute consulting contract Interview and research business Draft, revise and execute team contact Draft and revise project management plan Start secondary research Draft and revise business case statement Analyze and organize secondary research Plan, draft and test primary research Conduct primary research Analyze and organize primary research Draft and revise preliminary recommendations Draft final report Draft, revise, rehearse presentation Revise final report DUE Consulting Contract Team Contract Project Manage- ment Plan Business Case Statement including SWOT analysis Primary Research Instrument Prelimin- ary Recom- mend- ations Draft report Final Present- ation Final Report

3 15-minute brainwriting exercise – Take a piece of paper and write your reflections What will I put into this course? What do I expect out of this course?

4 From reading Module 3, give the characteristics of high performance teams Commitment to excellence Accountability Trust Heroism Focus on shared performance outcomes

5 The Stages of Teaming?

6 The Stages of Teaming FORMINGNORMING STORMINGPERFORMING

7 Forming What questions do you need to ask to get to know and trust each other? Important to spend time with each other to get to know each other.

8 Norming Strengthening of relationships between team members Team members begin to put team goals above personal goals Reach agreement on how team will work together Leadership is determined Procedure for resolving conflicts and unwritten rules for team interaction are developed Individual team members are more comfortable with their roles Team relies less on the leader and takes more responsibility for completing tasks, solving problems, and resolving conflicts.

9 Storming Storming is inevitable and teams may go through more than one storming phase Jockeying for position and fighting for status

10 Having clear team roles can reduce storming Team leader: –Is coach and leader providing expertise, guidance, clear direction, and leadership within the team. –Must create win-win resolutions out of conflicts. –In novice project teams, the leader often must fill-in to complete the day-to-day tasks in order to maintain the confidence and cooperation of the team members. –Student teams operate with little formal hierarchy and trust and leadership needs to be earned. Team facilitator: –Assist the leader in planning team meetings, leading meetings, handling meeting logistics and administrative tasks. –Creates awareness of the process and manages discussion flow and strategic moments. –May be the main communication touch point with the business owner, mentors, and advisors. Team knowledge manager: –Documents the team process, captures key points, highlights decisions, action items, and distributes information. Devil’s advocate: –Combat groupthink.

11 Use Team Diagnostic Tool often to catch problems before they become too serious 1 Low Evidence 2345 High Evidence Loss of production Grievances or complaints Conflicts or hostility Confusion about assignments or relationships Lack of clear goals or low commitment Apathy or lack of interest Lack of innovation, risk taking, imagination or initiative Ineffective meetings Problems with working with client Poor communication Lack of trust Decisions not understood or agreed with Good work is not recognized or rewarded People are not encouraged to work together

12 Performing Team performs efficiently. Team members understand and appreciate their roles and the roles of others. 75% of work to be completed in the last four weeks of the project. Pressure is high but unconditional commitment to getting the job done. Team members will motivate each other to keep the energy level high. They will encourage new ideas and innovation because these will help maximize the achievement of goals.

13 Team Task Behaviors Task Behaviors BehaviorPurpose InitiatingDefine task, goal, or process.Helps team find direction when floundering Seeking information and opinions Collect more data or ask for individual opinions or ideas.Inadequate data gathering can lead to poor problem solving and decision making. Giving information and opinions Provide data, relevant information, opinions and ideas.Ensures the team has all the information it needs to accomplish the task. Clarifying and elaborating Ask for clarification, build on other’s ideas or clarify an idea.Provides focus for team and builds on other’s ideas. SummarizingRestate key points, decisions, action plans or themes.Focuses discussion and establishes closure. EvaluatingAssess to affirm whether group is performing tasks or using procedures effectively. Determines if team is functioning effectively. Testing for consensusPoll the group and determine if there is consensus. Open discussion on objections. Determines if every team member supports decision.

14 Team Relationship Behaviors are equally important Relationship Behaviors BehaviorPurpose GatekeepingAsk individuals for their input and controls individuals who wish to monopolize the discussion. Balances communication and includes all team members. Active listeningParaphrase what was heard, indicate understanding and ask clarifying questions. Value contribution and ensures correct understanding. Setting and maintaining standardsSet standards and define norms. Require that team members adhere to norms. Defines how the team should work together and ensures they maintain their standards. HarmonizingArticulate common elements of conflicting viewpoints.Promote compromise and collaboration. EncouragingGive recognition and point out accomplishments.Creates positive team environment. Giving feedbackGive constructive feedback on behavior that is having a negative effect on the group. Supports effective behavior and discourages dysfunctional behavior. Receiving feedbackActively listen without reacting or judgment. Formulate a plan to change the ineffective behavior. Continuous feedback on team effectiveness.

15 Brainwriting on Teaming What is my past experience with teams? Which team skills should I be developing? What are my strengths as a team member? What are my weaknesses as a team member?

16 Steps to take Spend time with your team mates to get to know them Review the team contract assignment Create a list of questions to ask each other Use monthly team reflections and the team diagnostic tool to provide early detection of problems