Pharmacy Track – Day 1

HEALTH ENTERPRISES PHARMACY SERVICES HERx REMOTE PHARMACY

Health Enterprises Overview  Pharmacy  Off-site fully managed 340B program  340B implementation and audit consulting  24/7 real time remote order entry  Lab  Core  Reference  Mobile Services  MRI  Stereotactic Breast Biopsy  Digital Mammography Imaging  Echo/Ultrasound  Lithotripsy  Bone Densitometry

Why Remote Pharmacy?  Enhance patient safety  Orders are reviewed on a real-time basis  Cost effectively expand flexibility and options in pharmacy staffing  Free up on-site staff for other critical functions and projects  Improve support for formulary and clinical initiatives

Why Remote Pharmacy?  Reduce expenses associated with overtime and recruiting  Provide cost-effective method for achieving compliance with Joint Commission regulations  Meet the increasing standards of med safety and demand for pharmacist review  Minimize increasing labor costs

Current Services Offered by HERx  Remote Order Entry and Order Verification  Supplemental Remote Staffing  Clinical Services Renal Dosing Pharmacokinetics Pediatric Dosing IV compatibility/dilution information

Current Services Offered by HERx  Address medication related questions from physicians and nurses via telephone  Visual Verification  Patient’s home medications  Medications removed from pharmacy  IV product preparation by nursing

Health Enterprises Remote Pharmacy Service

Electronic Medical Records that HERx currently supports:  Meditech  Cerner  Paragon  CPSI  Centriq

Remote Pharmacy Process  Written orders are received from hospital via eFax  Pharmacist maintains a secure Citrix connection to all hospitals  Pharmacist constantly reviews CPOE order queues and verifies physician and nurse entered orders  Nursing staff and physicians are contacted via telephone with any questions related to the medication orders

Applications Utilized by HERx  Doc-q-Ment  Web based, secure  eFax queue for written orders or nurse communications  Documentation of orders entered, interventions, handoff report to on-site staff, basic reports  reference materials for staff

Applications Utilized by HERx  qPM  provides secure Citrix connections to all hospitals  single point to log into all hospitals for our pharmacists  provides IT support for hospital connections  Telax  Cloud-based contact center  Allows for robust reporting, routing of calls, transfers between pharmacists, caller ID  Lync  Used by HERx pharmacists to communicate with each other during shifts

Handoff Communications  Report generated by Doc-q-Ment at the end of each coverage period and faxed to the hospital  Contains numbers of orders processed, broken down by CPOE orders and written orders  All interventions performed are listed  Any clinical information that needs to be relayed to the on-site staff is included  Any information about products that need to be obtained for patients is included  Any operational issues encountered during the shift are included

Handoff Report

Collaboration Among HERx Hospitals  Best Practices  Policies and Procedures  Protocols  Formulary  EMR utilization

HERx Team  14 pharmacists on staff, including Executive Director, Manager, 4 full time pharmacists, 8 part time/per diem pharmacists  Average of 19 years experience across the team  All have at least 3 years recent hospital pharmacy experience  Team includes  Clinical Coordinator for 400 bed hospital  IT Pharmacist for a 750 bed academic medical center  Several former Directors of Pharmacy

Team Competency  Per Diem pharmacists required to work minimum number of hours each week  Team and individual training prior to each go-live  Periodic reviews and re-training for each hospital or EMR that we work with  Quarterly or biannual visits from HERx management to meet with pharmacy and nursing staff to discuss opportunities for improvement

HERx Lead Pharmacists  Serve as a single point of contact at HERx for the hospital  Assigned based on EMR in place at the hospital  Lead pharmacists serve as the expert on that hospital for the rest of the HERx team  On-site visits at implementation and as needed  Develop reference materials for initial training and new processes  Responsible for relaying new processes/procedures to the HERx team

KPIs

Cost  Remote pharmacist costs generally XX% lower than hiring additional on-site staff or expanding pharmacy hours  HERx charges by the hour  Based on hospital size and anticipated order volume  No hidden charges as there can be with “per line” or “per click” models  No implementation costs

Questions Thank you for your time and attention today. If you have any questions concerning remote order verification operations or other Health Enterprises’ pharmacy offerings please see my contact information below. Thank you! Aaron Lott, Pharm.D. Executive Director, Pharmacy Services Health Enterprises, LLC 5825 Dry Creek Lane NE Cedar Rapids, IA Phone: (319) Fax: (319) Website: Acknowledgment to Kelly Kolker as a content contributor for this prentation.

Pharmacy Roundtable & Idea Sharing Session

Remember to check out of your room before the Thursday General Sessions. Evening Event: Meet outside the Conference Center at 5:30 pm for a hayride to the venue