S AFETY CULTURE P AUL C HATELOT D ISNEYLAND P ARIS EAS-IAAPA – M AY 2015

In an organisation,it is the way safety is perceived,valued, prioritised and integrated in the activities. It reflects the real commitment to safety at all levels. It is not something you can get or buy; but something an organisation has. Safety Culture can be positive, negative or neutral. It’s essence is in what people believe about the importance of safety, including what they think their peers and leaders really believe about safety’s priority. W HAT IS A S AFETY C ULTURE ? Source Sky library

S AFETY C ULTURE W HY ? 4 GOOD REASONS Do we control our risks and compliance ? It has been observed by experts that developing strong safety culture have the single greatest impact on accident reduction of any process and deliver a sustainable performance Positive impact on sustaintable societal responsability Liability impact Brand image Business Social Financial Statement of accidents rating Fluctuation of this performance Vulnerability to changes (organization, new assets, new operators…) Performance not achieved despite the established initiatives and process Recurrence of nearmiss…we are near the accident Consider that accidents are a not inevitable and not preventible Incidents nearmiss Consequences Of incidents Risks and compliance control Best practices

Safety Culture What you want? What you get What is our prevention plan on Assets, Products and Operations Along the lifecycle How do we protect our Guest, Employees, third parties How we manage our resources How we Manage the Safety S AFETY C ULTURE & S AFETY M ANAGEMENT S YSTEM C OMPLEMENTARY APPROACHES TO MANAGE PERFORMANCE

S AFETY C ULTURE HOW ? I NFLUENCE BEHAVIORS & DEVELOP COMMITMENT Source DuPont de Nemours

Reactive Stage Not our responsibility. Safety is a matter of luck, rather than management and “accidents will happen.” And over time, they do. Dependent Stage Safety is rules to follow, defined by someone else. Accident rates decrease and management believes that safety could be managed “if only people would follow the rules.” Independent Stage Individuals take responsibility for their own safety. They assume safety is a personal concern and believe their individual actions will make the difference. This drives accidents reduction go further. Interdependent Stage Teams of employees have taken the ownership for safety and take the responsibility for themselves and others. They do not accept low standards and risk-taking behavior. They share with others to understand their point of view. They believe real improvement can only be achieved with a collective commitment, and that zero injury is a goal that can be reach. SAFETY CULTURE HOW? INFLUENCE BEHAVIORS & DEVELOP COMMITMENT Source DuPont de Nemours

H OW TO INFLUENCE ? D IFFERENT APPROACHES AVAILABLE

S AFETY CULTURE HOW ? F ROM INTENTION TO PERFORMANCE MANAGEMENT Establish Safety steering committee Develop an Accountability System Develop the Safety Management System (SMS) Align the organization Develop Measurement Implement process changes Implement SMS Continually measure performance, communicate Results, celebrate success On going support Building trust Training Define specific Roles Get where you want to go together Recognition Walks and talks Obtain top Management « Buy in » Continue building « Buy in » Visible commitment and role model Develop site Safety vision ( charter ) Conduct self assessment/benchmarking Leaders commitment Employees, stakeholders commitment Organization Continious Improvement

Compliance, Prevention,protection in Operations Overall Parks Operations Ride Recreation Water activities Boutiques Restaurants Special events Assistance and rescue Evacuations, crisis management Compliance, Prevention, protection along the lifecyle of our products: Design, production, sales Merchandise products Food products Souvenirs Fireworks …… Groups Individuals Guest with specials needs VIP Etc.. Compliance, Prevention, protection along our assets lifecyle : Design, construction, maintenance Buildings Ride Waterparks Parking lot Tents Stunts Walkways ……… Assets Products Operations Guest S AFETY CULTURE : CONNECTION WITH THE S AFETY M ANAGEMENT S YSTEM SMS

A ND YOU, WHERE ARE YOU ? Guest (clients ? / visitors ?) and employees safety performance? Compliance and risks control? Source DuPont de Nemours

Q UESTIONS & A NSWERS