Information and advice Care Act 2014

What is information and advice? 2 Self-help information Websites, leaflets, NHS Choices etc No interaction Assisted information Telephone helplines, directories, libraries, one stop shops, CAB, charities, information centres, GPs, frontline staff etc Limited to moderate interaction Advice Telephone lines, information centres, one stop shops, CAB, support groups, carers centres, CIL, social workers, GPs, outreach staff/workers etc Moderate to high interaction Specialist advice and advocacy Independent financial advisers, legal help on complex matters in specific areas of law, independent advocates High interaction

A duty on local authorities Section 4 of the Care Act places a duty on local authorities to ensure the availability of information and advice services for all people in its area, regardless of whether or not they have eligible care needs Local authorities do not have to provide all elements of this service 3

What needs to be provided? Information about how the local care and support system works How people can access care and support services What types of care and support are available Financial information and advice, including how to access independent financial advice How to raise concerns about the safety or wellbeing of someone who has care and support needs 4

5 Who needs information and advice? People Wanting to plan for their future Subject to safeguarding concerns Who are family members or carers Who are eligible for care Who contact the local authority Who may develop care and support needs in the future In prison Transitioning to adulthood

Accessibility and proportionality  Information should be accessible to all who would benefit from it:  A range of delivery mechanisms  Staff aware of accessibility issues and appropriately trained  Materials are adapted as necessary e.g. easy read versions  The type, extent and timing of information and advice provided should be appropriate to the needs of the person:  The right level needs to be provided at the right time  More complex issues may require more intensive and more personalised information and advice 6

A strategic approach to information and advice 7 Develop and implement a strategy/ plan Co- production Mapping Co- ordination Impact