BCN Nov. 2000CN-2000 (Knowledge) Community Networks Ramon Sangüesa, Ph. D Centre for Internet Applications Technical University of Catalonia, BCN

BCN Nov. 2000CN-2000 Overview: from KM to K- Community networks Knowledge Management Some tools Some experiences Implications for Community Networks and CN research

BCN Nov. 2000CN-2000 KM The main goal of knowledge management is the detection of potentially useful knowledge in a group, typically a company, with respect to this group’s goals in order to empower its members, to make them better learners and to improve and increase the overall ability for organizational learning

BCN Nov. 2000CN-2000 Knowledge Sources Individuals Groups (CoPs/Project Teams) Documents

BCN Nov. 2000CN-2000 KM Cycle Internalize Detect Make Explicit Organize/Represent Law Legal Case Distribute/Transfer

BCN Nov. 2000CN-2000 KM Components A bundle of: –Human-resources related methodologies –Learning methods –Information Technology –Knowledge Engineering

BCN Nov. 2000CN-2000 KM processes (I) Knowledge mapping –What do we know? –Who knows it? Who knows who knows it? People Groups (Communities of Practice) Knowledge Representation Building shared vocabularies and taxonomies Building knowledge bases Concepts, relations, cases-solutions, best-practices Tagging, Indexing

BCN Nov. 2000CN-2000 KM processes (II) Knowledge access/distribution –Who should access it? –Intranets, repositories, distributed knowledge bases, collaborative environments, intelligent searching, proactive agents Learning –Tutoring environments –Putting knowledge into practice –Evaluating it

BCN Nov. 2000CN-2000 A moment to think... Which are the goals of a Community Network? –To be more “competitive” than other networks? (!) –To “learn faster”? What type of knowledge it generates? Which form?

BCN Nov. 2000CN-2000 KM Tools Complementary views –Knolwedge evolves from the interaction between people and documents What you write is what you know What you read is what you are interested in –Knowledge results from interaction among people with common goals and problems Your solution may be useful to someone else Someone else may know something of help to you

BCN Nov. 2000CN-2000 KM tools: document-centered view It is important to manage documents correctly so as to: Tag them consistently according to shared taxonomies so as to ease knowledge access and distributing Relate documents to people Structure documents as “cases” such as “best practices”, “best solutions”, etc. Oriented towards formal groups (projecte- centered groups) –Common prescripted goals, vocabulary, and practices

BCN Nov. 2000CN-2000 KM tools: people-centered Find patterns of interaction that may reveal “knowledge producers” or “knowledge buddies” –Enhance collaboration –Enhance communication –Enhance knowledge sharing Evolution from groups with common interests towards teams with common goals –Awareness technologies (expertise location +collaboration+coomunication)

BCN Nov. 2000CN-2000 KM and Community Networking Implications of KM-view of networks –Shift from ensuring access to improving learning –Giving value to knowledge assets of the community

BCN Nov. 2000CN-2000 Some Examples: Knowledge Mappers

BCN Nov. 2000CN-2000 See-K (trivium) Name of the map Associated objects (competencies, levels) Arbor PME Profils PMI Trivium

BCN Nov. 2000CN-2000 The strategic chart Competencies 0/0 Michel Authier 0/0 François Astorg 0/0 Franck Valetas 0/0 Vincent Duret 0/0 Caroline de Bischop 0/0 Yves Kergall 0/0 Gabriel Gendre 0/0 Mobiliser les compétences 0/0 Faire une prestation 0/0 Optimiser les ressources matérielles 0/0 Améliorer la performance des équipes 0/0 Faire appliquer le règlement 0/0 Fabriquer des outils 0/0 Organiser un espace de production 0/0 Organiser la mobilité - Externaliser 0/0 Diffusion de rapports 0/0 Former à l'informatique 0/0 Faire une fiche technique 0/0 Former au management 0/0 Faire de la formation 0/0 Faire de la formation technique 0/0 Clore un contrat collaborators. Relate collaborators to competencies

BCN Nov. 2000CN-2000 Document Atlas All strategic charts  Dossier des collaborateurs,  Rapports de missions…  Descriptifs de Projets ... Arbor & Sens Trivium Pme Membres Activités Ressources Collab. Commandes Postes

BCN Nov. 2000CN-2000 Documentary charts Keywords in documents CV, project descritpion courses

BCN Nov. 2000CN-2000 The Collaboratory Find/Contribute documents relevant to you Get knowledge relevant to you Relate people and documents Reveal networks of knowledge producers and possible partners Communicate with them

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BCN Nov. 2000CN-2000 Ask to see new recommendations See old recommendations Contribute an urlContribute a document Vote for it Vote against it

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BCN Nov. 2000CN-2000 Differences with corporate KM Goals –Cooperation against competition No proper “working environment”, “working routines” or “rules” Semi-structured knowledge Incentives –No wages –No pecuniary rewards

BCN Nov. 2000CN-2000 Commonalities with KM Finding “pockets of knowledge” valuable to the community Integrating knowledgeable people (elderly people, for example) Rewarding sharing of knowledge Creating a community knowledge memory Awareness of the community potential Empowering the community At a higher level: locating partner communities

BCN Nov. 2000CN-2000 Some examples Parthenay –Maison Connaissances Campiello ( PrairieNetwork

BCN Nov. 2000CN-2000 Opportunities for Research Which are the types of knowledge? Which are the paterns for k-creation? Incentives? Values? The city as a set of K-communities