Self Service Troubleshooting Tools TRM TAAS Presentation.

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Presentation transcript:

Self Service Troubleshooting Tools TRM TAAS Presentation

© 2012 Citrix | Confidential – Do Not Distribute What is TAAS? Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call. Data is collected and transmitted via our collection tool Scout. CDF Tracing, Event log collection, Product Specific logs

© 2012 Citrix | Confidential – Do Not Distribute Scout What is Scout? What does it do to my server?

© 2012 Citrix | Confidential – Do Not Distribute Scout - Demo Running Scout / Upload Using Scout to gather data from XenApp & XenDesktop Systems 

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo TAAS Site  Auto-analyze  Hotfixes

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Scout– Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo TAAS Site – Login

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

© 2012 Citrix | Confidential – Do Not Distribute TAAS Site Overview – Demo

Links/Additional Info TAAS Citrix Scout Videos Citrix Scout for XenDesktop 5.x  Using Scout to gather data from XenApp & XenDesktop Systems  How to Gather & Analyze data using Scout & TaaS  How to Collect Diagnostic Information for XenServer (System Status Report)

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