Business Process & ERP Soetam Rizky

Business Process ? Business Function Activities Resources Facilities Information

Activities — Transform resources and information of one type into another type Decisions — A question that can be answered Yes or No Roles— Sets of procedures Resources — People, or facilities, or computer programs that are assigned to roles Repository — Collection of business records Components of a Business Process

IS Support Business Processes?

Information in Business Processes? Check Membership Status Member Records Status Customer data: Name, , Address, Phone(s), DateOfBirth Membership data: DateOfMembership, MembershipType, FeePaid, ExpirationDate Course data: Name, Description, StandardFee, PromotionalTerms Class data: CourseName, StartDate, EndDate, Instructor, AvailableSeats

Information for Unstructured Processes Data Quality of information determined by people and procedures used to interpret that data Data is a stimulus that causes you to create information …in your mind Your mind and your thinking are most important part of an information system

Quick Summary

Enterprise applications Designed to support organization-wide process coordination and integrationDesigned to support organization-wide process coordination and integration Consist of Consist of : Enterprise systems Supply chain management systems Customer relationship management systems Knowledge management systems

Enterprise applications Enterprise systems, also known as enterprise resource planning (ERP) systems, provide a single information system for organization-wide coordination and integration of key business processes. Information that was previously fragmented in different systems can seamlessly flow throughout the firm so that it can be shared by business processes in manufacturing, accounting, human resources, and other areas

Enterprise applications Traditional View

Before we continue……. 90 % company failed in implementing ERP Why they failed ?

Enterprise applications Help to unify the firm’s structure and organization: One organization Management: Firm wide knowledge-based management processes Technology: Unified platform Business: More efficient operations & customer-driven business processes Benefits :

Enterprise applications Challenge Difficult to build Technology Centralized organizational coordination

Enterprise applications ERP Supply Chain Management Customer Relationship Management Knowledge Management

Enterprise applications Supply Chain Management Decide when and what to produce, store, and moveDecide when and what to produce, store, and move Rapidly communicate ordersRapidly communicate orders Track the status of ordersTrack the status of orders Check inventory availability and monitor inventory levelsCheck inventory availability and monitor inventory levels Decide when and what to produce, store, and moveDecide when and what to produce, store, and move Rapidly communicate ordersRapidly communicate orders Track the status of ordersTrack the status of orders Check inventory availability and monitor inventory levelsCheck inventory availability and monitor inventory levels

Enterprise applications Supply Chain Management Reduce inventory, transportation, and warehousing costsReduce inventory, transportation, and warehousing costs Track shipmentsTrack shipments Plan production based on actual customer demandPlan production based on actual customer demand Rapidly communicate changes in product designRapidly communicate changes in product design Reduce inventory, transportation, and warehousing costsReduce inventory, transportation, and warehousing costs Track shipmentsTrack shipments Plan production based on actual customer demandPlan production based on actual customer demand Rapidly communicate changes in product designRapidly communicate changes in product design

Enterprise applications Customer Relationship Management Manages all ways used by firms to deal with existing and potential new customersManages all ways used by firms to deal with existing and potential new customers Business and technology disciplineBusiness and technology discipline Uses information system to coordinate entire business processes of a firmUses information system to coordinate entire business processes of a firm Manages all ways used by firms to deal with existing and potential new customersManages all ways used by firms to deal with existing and potential new customers Business and technology disciplineBusiness and technology discipline Uses information system to coordinate entire business processes of a firmUses information system to coordinate entire business processes of a firm

Enterprise applications Customer Relationship Management Provides end- to- end customer careProvides end- to- end customer care Provides a unified view of customer across the companyProvides a unified view of customer across the company Consolidates customer data from multiple sources and provides analytical tools for answering questionsConsolidates customer data from multiple sources and provides analytical tools for answering questions Provides end- to- end customer careProvides end- to- end customer care Provides a unified view of customer across the companyProvides a unified view of customer across the company Consolidates customer data from multiple sources and provides analytical tools for answering questionsConsolidates customer data from multiple sources and provides analytical tools for answering questions

Enterprise applications Knowledge Management Systems Collects relevant knowledge and make it available wherever and whenever it is neededCollects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisionsSupport business processes and management decisions Also link the firm to external sources of knowledgeAlso link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledgeSupport processes for acquiring, storing, distributing, and applying knowledge Collects relevant knowledge and make it available wherever and whenever it is neededCollects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisionsSupport business processes and management decisions Also link the firm to external sources of knowledgeAlso link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledgeSupport processes for acquiring, storing, distributing, and applying knowledge

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