BI at TELUS MOLAP Software Contracts Cache Strategies Enterprise Priorities Diverse Client Base ETL/BI Flexibility Capacity Data Stewardship Performance ROLAP Prototyping Standards Metadata Data Dictionary Governance POC HOLAP

Development ActivityArea of FocusAdjusted Value Estimated Cost Benefit (%) Cost of Development Life Cycle Management DevelopmentCreating A Business Semantic Layer0.00 Incremental Growth Strategy for Cubes10.00 Single vs. Multiple Models10.00 Shared/Conformed dimensions20.00 Formulas & Calculations Impact Analysis0.00 Performance20.00 MDX scripting0.00 Federated Query Support - Report Level Development Average4.440% to 25% SIT/QA/UAT TestingTesting10.00 Multiple Front End Services10.00 SIT/QA/UAT Testing Average10.000% to 25% Deployment/Change ManagementVersion Control10.00 Deployment Workflow0.00 Deployment/Change Management Average5.000% to 25% Sustainment/SupportHardware Infrastructure Acquisition (Windows/Intel))10.00 Hardware Infrastructure Support/Maintenance0.00 Sustainment/Support Average5.000% to 25%

Area of FocusAdjusted Value Estimated Cost Benefit (%) Cost to the Business Service LevelsAvailability0.00 Maintainability/Operability0.00 Scalability30.00 Performance60.00 Extensibility60.00 Service Levels Average % to 50% UsabilityExcel Reporting20.00 Multi-Lingual Support0.00 Usability Average10.000% to 25%

Area of FocusAdjusted Value Estimated Cost Benefit (%) Cost to SBI TrainingPublically available resources10.00 Formal training0.00 Training Average5.000% to 25% Complexity of Tool(s)Number of Components10.00 Ease of Installation0.00 Customization and Flexibility10.00 Architecture Scale Up, Out or Down0.00 Platform Support Complexity of Tool(s) Average0.000% to 25% Support/Knowledge BaseCustomer support10.00 Consulting services0.00 Support/Knowledge Base Average5.000% to 25%

TELUS Project Details HR Scorecard pilot project. evaluating trending/forecasting functionality modeling/predicting team member behaviour utilizing Reporting Services and SharePoint and Dashboard functionality. Infrastructure Support ServicesMigration: Current BI Cube Technology to Microsoft IT Scorecard Financial Data Mart

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19 SAP Database Server (SQL Server) BI Server (Analysis & Reporting Services) ETL Informatica OLAP Back endFront end Dimensions & Facts Summary Reports (Cache Static reports) Cubes SharePoint Security Portal Navigation Web Server (Internet Information Server) Server Repository Scheduler Places measures into tables based on dimensions in database design for every hierarchy level XML or Flat Files Hyperion Repository Rendering Reports (Excel, HTML, Power Point) Sources Excel Flat Files Hyperion Planning Summary 3 yrs Power Users Excel 2007 Pivot table SPEED Staging area Integration Layer Data Quality & Integrity

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