Copyright 2011 Health Administration Press

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Copyright 2011 Health Administration Press CHAPTER 12 Trends Affecting the Healthcare Workforce and the Future of Human Resources Management Ten Healthcare Trends Workplace Trends Six Overall Challenges in HR Management Copyright 2011 Health Administration Press

Copyright 2011 Health Administration Press Ten Healthcare Trends Technological innovation HR self-service Consumer mind-set of patients Personal health records Focus on quality and evidence-based medicine Total quality management Six Sigma Security and privacy HIPAA ECPA Copyright 2011 Health Administration Press

Copyright 2011 Health Administration Press Ten Healthcare Trends New healthcare professionals Information technology and decision support systems Globalization Medical tourism Mutual patient referrals Demographic changes Increase in senior citizens Growth in diversity Prevention and disease management Patient safety Copyright 2011 Health Administration Press

Copyright 2011 Health Administration Press Workplace Trends Rise in healthcare costs Focus on domestic safety and security Use of technology to communicate with employees Legal compliance Use of technology to perform transactional HR functions Retirement and labor shortages E-learning Changing definition of family Copyright 2011 Health Administration Press

Copyright 2011 Health Administration Press SHRM Trends Demand for work–life balance Changing concepts of aging and retirement More uninsured citizens Increased incidence of identity theft Increased work intensification Increased risk of technology vulnerability Copyright 2011 Health Administration Press

Changes in HR Management Integrating HR and strategy Using technology Enhancing productivity Containing costs Managing diversity Complying with legal standards Copyright 2011 Health Administration Press

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