TECH 50800 Project Title: Customer service management in automotive industries Analyze Phase Date: 11/19/2014 Team member: Ponnappa Bheemaiah.

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Presentation transcript:

TECH Project Title: Customer service management in automotive industries Analyze Phase Date: 11/19/2014 Team member: Ponnappa Bheemaiah

Brief Review of Project Charter

CTQ Tree(s)

Data Collection

TECH508 Analyze Step

Graphs T test, value of p= Hence Clock time and task time are closely related. Time in min

TECH508 Conclusions 1. There is a close correlation between the task time and clock time. 2. There is not much provision for customer which is making him/her angry. 3. The communication/ customer handling is faulty. 4. No precise documentation 5. Line of communication(KPIV) is causing the biggest problem with the customer satisfaction(KPOV).