Watson Academy Comprehensive Program Review July 25,

 Started new SJS Basic Training Program, February 2014  Added EPICS 101 overview into basic training program  EPICS: began monthly review sessions for case managers  Placed EPICS videos on CRJ website  Created life skill certificates for specific groups for clients HIGHLIGHTS 2

 Obtaining funding from diverse sources  Life skills: client turnover at the programs makes it difficult (at times) to have the same group complete an entire curriculum  Training challenges: working with programs to ensure all staff are signed up regularly for training; arranging all of the pieces...space, trainers, etc. 3

STAFFING Staff Turnover Rates Staff Retention Rates Overdue Performance Evaluations Staff Training Hours 4

STAFF TURNOVER & RETENTION RATES (4/1/13 to 5/31/14)  Last CPR, WA staff turnover was 33.3% compared to SJS’s 33.9% 5 Information obtained from HR Staff Turnover & Retention Reports

 The overdue performance evaluation was submitted to HR and taken care of. Last CPR: Staff Training 8/1/12- 1/31/13 TrainingE Learning Total Watson Academy 48 hours – EPICS Training Last CPR: Overdue Performance Evaluations as of 1/31/13 FTPT Watson Academy 10 Current CPR: Staff Training 12/1/13 – 5/31/14 TrainingE Learning Total Watson Academy Current CPR: Overdue Performance Evaluations as of 5/31/14 FTPT Watson Academy 10 6 Training Information obtained from Watson Academy & HR Reports Data obtained from HR Reports

TRAININGS  Boundaries, and Diversity: Cultural Diversity, and Boundaries;  Case Management 101: Introduction for new case managers:  Crisis Prevention and Personal Safety: Basic crisis intervention techniques:  CPR/First Aid/AED: Universal Precautions, CPR, Basic First Aid, First Aid, AIDS in the Workplace;  EPICS Overview : Introduction to Effective Practices in Community Correctional settings and how we use it within SJSD:  Group Facilitation/Train the Trainer: Skills for staff who are facilitating groups:  Report Writing: CDC Report Writing/Report Writing;  Sexual Misconduct Prevention (PREA): Staff Integrity and Ethics, Prevention, Identifying handling of Sexual Abuse and Assault, Interpersonal Relationships and Communication Skills;  Substance Abuse: Substance Abuse Awareness;  Suicide Prevention: Signs of Suicide and Suicide Prevention;  Treatment Culture: Staff Integrity and Ethics, Crisis Intervention, Interpersonal Relationships and Communication Skills, Standards of Conduct, Counseling Techniques. Information obtained from Watson Academy 7

TRAINERS December 2013 – May 2014 Thanks to the following individuals for facilitating trainings : Maria Alexson, Manager of Employee Relations/Training & Development Treatment Culture and Philosophy Training Leonard Andrews, former Director of Sargent House CPI and Personal Safety Training Kelley Cunningham, Samaritans, Inc. Suicide Prevention Training Jennifer Garvey, Case Manager and Matthew LeFrancois, Assistant Director of Hampshire House Case Management 101 Magdalana Grace Siegel, LADC L Substance Abuse Information obtained from Watson Academy 8

TRAININGS CONDUCTED AND STAFF PARTICIPATION December 2013 – May 2014 Information obtained from Watson Academy Training Evaluations  Watson Academy conducted 40 trainings and served 213 staff  Last CPR, Watson Academy conducted 28 trainings and served 192 staff (Aug – Jan. 2013) 9

LIFE SKILLS GROUPS December 2013 – May 2014 Information obtained from Watson Academy Monthly Reports  A total of 124 sessions were conducted. This is a 63% increase from the previous CPR.  A total of 470 individuals served. This is a 70% increase from the previous CPR. 10

TRAINING EVALUATIONS 120 Evaluations : December 2013 – May 2014 Information obtained from Watson Academy Training Evaluations Last CPR (170 Evaluations): (August 2012 – January 2013) Superior =38% Above Average = 18% Average = 44% Below Average = 0% Fair 0% Last CPR (170 Evaluations): (August 2012 – January 2013) Strongly Agree= 83% Agree = 16% Disagree = 0% No Opinion = 1% 11

TRAINING EVALUATIONS 120 Evaluations – December 2013 to May 2014 Information obtained from Watson Academy Training Evaluations Last CPR, 170 Evaluations (August 2012 – January 2013)  Knowledge PRIOR to the training: 36% High and 42% Medium  Knowledge AFTER the training: 90% High and 10% Medium 12

TRAINING EVALUATIONS 120 Evaluations: December 2013 – May 2014 Information obtained from Watson Academy Training Evaluations Last CPR, 170 Evaluations (August 2012 – January 2013):  The material presented was clear and easy to see: SA: 86%A: 14%N.O. =0D:0  Training started on time:SA: 75%A: 23%N.O. = 1%D:1%  There was sufficient time to have questions answered: SA: 85%A: 15%N.O. = 0 D:0 13

TRAINING EVALUATIONS 120 Evaluations December 2013 – May 2014 STAFF COMMENTS: I really liked this aspect of the training Boundaries/Diversity/PREA Trainings: "Group participation, life stories, program stories" “The open discussion; felt comfortable in talking about issues" "The knowledge of the trainer on the subject" "Everyone talking about experiences and giving examples" "It was very interactive and interesting" CPI & Personal Safety: "The training was done well and explained every aspect of the course" "Len was very clear, precise & the material delivered was succinct" “Addressed staff trauma, not just client trauma” First Aid/CPR/AED Trainings: "Hands on experience“; "Practicing/hands on CPR/First Aid and AED” "The simulated responses were great“ "Very informative and facilitator didn't rush through answering all questions" 14

TRAINING EVALUATIONS 120 Evaluations December 2013 – May 2014 STAFF COMMENTS: I really liked this aspect of the training Report Writing Trainings: "Maria and Marcy acting out an incident that seemed very real“ "The simulated incident was great. It allowed us to write practice incident reports with information from the simulated incident" "The group talked about different issues and how these programs handle it” "Getting to write a sample incident report" Treatment Culture Trainings : "The interactive learning" "Interactions/conversations" "It was an eye opener" "The conversation" Other Comments: "I really enjoyed the training“ "I appreciated the demonstrations of ways to protect ourselves from clients w/out becoming physical“ “Great training – thank you Marcy” 15

Harvard Tutoring Programs December 2013 – May 2014  A total of 21 sessions were conducted and served 29 clients. The Harvard (PBHA) Tutoring program was on winter hiatus in January  Last CPR, (August 2013 – January 2013), a total of 13 sessions conducted and 14 clients served. The PBHA program was on hiatus the months of August 2012 – October 2012 Information obtained from Watson Academy Monthly Reports 16

ISSUE: Funding for Watson Academy – Advancement Department needs to create a concept summary COMMENTS: Gayle will help write concept paper with Paul Swindlehurst IMPROVEMENTS MADE: Still pending ISSUE:Transition of WA Quarterly and Annual Reports COMMENTS:Re-assess the need for publication of Quarterly/Annual training reports - Heriberto to work with Marcy IMPROVEMENTS MADE: Quarterly reports eliminated. Two reports per year to be published. ISSUE: Engaging outside organizations to access WA training (i.e. Elizabeth Stone House ) as a way to generate revenue for WA COMMENTS:How feasible is it for WA to provide trainings and what is the appropriate fee to be charged. Assess organizations needing training via Provider’s Conference attendees. IMPROVEMENTS MADE: Still under development ISSUE:Posting the WA training schedule on the CRJ web page/larger CRJ audience COMMENTS:Various trainings offered throughout CRJ and no central location to disseminate information IMPROVEMENTS MADE: WA refined the basic two-week training for SJS. Calendar submitted to SJS. Location/time/space constraints limit the ability to expand trainings to all of CRJ. With video conferencing, some trainings (i.e. Boundaries/Diversity PREA) may be provided to a larger audience – First Aid/CPR/AED require hands on teaching. ISSUE: Update the PREA curriculum COMMENTS:Recent PREA revisions require that training to be updated IMPROVEMENTS MADE: Curriculum revisions are a work in progress – Marcy updated the PREA training offered incorporating new materials from NIC’s National PREA Resource Center. Final revisions expected by September ISSUE: Provide evaluations to clients about their Life Skills training COMMENTS:Gayle and Marcy to develop evaluation form IMPROVEMENTS MADE: Work in progress 17