The A, B, C’s of Leadership Steve Goepfert, CIA, CPA, QIAL Retired VP – Internal Audit, United Airlines IIA Fort Worth, November 4, 2014

Agenda Leadership Quotes Attributes Chapter Leadership – Observations Q&A

Leadership

If you take care of Good people… they will take Good care of you! Steve Goepfert

Attributes Attitude (Positive) Brave (Stand-up against opposition for the right, even if you stand alone) Consistent/Fair Decisions (make them)

Attributes, cont. It is hard to Soar with the Eagles… When You are Surrounded by Turkeys! -Robert Stevenson

Attributes Hire the Best; Promote the Best Develop Leaders for the Future – of your department and the Company Lead by Example You Don’t have to be the Smartest Person in the Room … but You Need to Know who Is

Attributes Don’t Throw Your People Under the Bus; Leaders Need Broad Shoulders Don’t be afraid to Admit Errors or Mistakes; Do Correct the Course Be Enthusiastic; Show Passion for the Mission – No One Wants to Follow a Marshmallow It isn’t about the Money or the Fame - Leaders lead no matter what

Attributes Be humble (humble-servant); but be proud of what you and your team has accomplished Stand up for your team; demand your team leaders do the same Have a sense of humor (no matter the circumstances) Be ethical (and expect the same of your leaders) Never get even … but have a long memory.

Some Examples “Everyone needs to take a pay cut!” 9-11 “I will tell the Audit Committee”

Chapter Leadership - Observations From the Heart Passion for profession Contribute to Future Help your peers Teamwork Give Your staff opportunities to lead in volunteer roles Skin in the Game Don’t Say No (when asked to volunteer)

Chapter Leadership A person who leads in a volunteer capacity (when they are not paid), is a True LEADER! They do it for their peers; for the pride in their profession; for the pride in themselves! Steve Goepfert

Q&A Steve Goepfert