, Horus software GmbH Ettlingen, Germany Fun and Simple: Better Business Processes with Social BPM Labs

2 © 2013 Horus software GmbH ►The Challenge of Business Excellence  Business and Information systems - two worlds collide  Common ways of aligning Information systems with Business  Key Characteristics of Smart Business/IS alignment ►The Solution: Social BPM Labs  Social BPM Lab: Basic solution idea, participants, roles  Phases of a Social BPM Lab  Social BPM Infrastructure  Success factors ►Practical Experience  Social Supply Chain Engineering Lab: Population of Lab locations  Scenarios of use ►Summary and Outlook Better Business Processes with Social BPM Labs Contents May 29, 2013

3 © 2013 Horus software GmbH ►Moderator indicates a business process architecture, in which he forms groups of processes. ►Lab participants are allocated to the process groups according to their competence and their expertise, developing multi-site process teams. ►Team leader In each team a leader will be determined who will take over integrative tasks and the responsibility for the team results. ►Quality manager Depending on the size of the Lab and the knowledge of the participants, quality managers are appointed for technical and substantive review of the resulting models. ►Experts On Demand are available as a point of contact for questions on modeling and tool use. The Solution: Social BPM Labs Roles in the Social BPM Lab May 29, 2013

4 © 2013 Horus software GmbH A Social BPM Lab develops in different phases, which last differently, according to the planned overall time span: Preparation Creation of a business case that forms the starting point respectively the framework for the work in the Lab. Time: days Introducing Participant s During a web conference, the moderator explains the framework and the implementation of the experiment. Time: 10 – 20 m Collaborative Working Lab participants act according to their roles and desired outcomes. Time: 4 h - days Finishing Line The moderator summarizes the progress of the experiment and gives a first overview of the results generated. Lab Follow-up Merging and documenting the results if not already done in the Lab. Analysis of results and follow-up activities. Time: days Methods and tool Training Participants will be trained according to their knowledge in the form of webinars. Time: 30 m - to 2 h The Solution: Social BPM Lab Phases of a Social BPM Lab May 29, 2013

5 © 2013 Horus software GmbH Intranet Internal Lab Location Team leader External Lab Location (subsidiary, external partner) Intranet Internet Expert On Demand Home Office worker Quality manager Lab Moderator Mobile worker Tools:  Cloud-based Lab Repository  Horus Business Modeler  Horus Knowledge Explorer  Wiki (DokuWiki)  Web Collaboration (Hall.com) The Solution: Social BPM Labs Social BPM Infrastructure May 29, 2013

6 © 2013 Horus software GmbH ►Making use of best practice models increases model quality and modeling performance as well ►Reference processes are available for specific business functions and industry practices The Solution: Social BPM Lab Success Factor #3: Making Use of Best Practice models May 29, 2013

7 © 2013 Horus software GmbH ►Higher Education  Social BPM Labs of one or two semesters (special kind of Living Lab)  Inter-disciplinary groups of master students in engineering and economics are collaborating to develop industry-specific business process models.  Results: An innovative way of practice-oriented education. Very high student satisfaction by experiencing intensive business collaboration. ►Public Research institute  Preparing a sound business process documentation in line with the certification of the quality management system based on DIN EN ISO 9001:2000 and DIN EN ISO 13485:2003.  Results: High quality of process documentation with mutually agreed specifications. ►International Horus Social BPM Labs  Scheduled execution of Social BPM Labs with participants from universities, research institutes and commercial enterprises. Up to 200 participants at different locations in various time-, language-, cultural zones.  Results: New funny experience of collaboration and application of business knowledge for all participants. Practical Experience Scenarios of Use (1/2) May 29, 2013

8 © 2013 Horus software GmbH ►Business Processes for Business Communities - Modeling Languages, Methods, Tools Schoenthaler, Vossen, Oberweis, Karle ► lab.html ► portal.php Further Reading, Watching, Contacting… Contact: Dr. Frank Schoenthaler, CEO PROMATIS software GmbH Pforzheimer Str Ettlingen, Germany Phone: Web: May 29, 2013