Jansine Joy Green ISM 158 4/20/10

 MICROS is the world leading developer of enterprise applications serving the hospitality and specialty retail industries.  MICROS serves table service and quick service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores, with complete information management solutions including software, hardware, enterprise systems integration, consulting and support.

 Through its global markets subsidiary, MICROS-Fidelio International, MICROS is a top provider of enterprise- wide integrated information technologies for the hotel industry.  Its enterprise solutions include multi-property, fully integrated hotel systems encompassing property management systems, sales and catering systems, central reservation systems, customer information systems, revenue management systems, an Internet/global distribution system-based hotel reservation service called myfidelio.net, and installation and support services associated with the various software products

 The OPERA Enterprise Solution (OES) is a fully integrated suite of products that can be easily combined for deployment for any sized organization from the single-property hotel to global, multi-branded hotel chains.  Because OPERA is modular and scalable, it is convenient for Hotels and chains to choose the products and features they need (e.g., property management, sales and catering, and quality management)

 MICROS’s newest, innovative solutions to improve OPERA for hotel industries: Mobile Ordering, Digital Menu Boards, MyStayManager, and an overall tighter integration with the MICROS OPERA Enterprise Solution.  MyStayManager offers hotel reservation booking, profile management, check in and checkout, folio viewing, restaurant reservation services, spa appointments, and golf tee times, and even allows the guest to order room service directly from their mobile phones, into the hotel’s MICROS POS system and delivering the order straight to the kitchen or bar.

 Numerous hotels have chosen MICROS OPERA Enterprise Solution to help with hotel operations and strategic goals.  Hotels select MICROS to provide OPERA: Property Management System (PMS), Revenue Management System (RMS), Reservations System (ORS), Customer Information System (OCIS), Web Suite (OWS), and MICROS Point of Sale solutions.

 With the implementation of OPERA, hotels can monitor changes in supply and demand and allow instantaneous changes to accommodate business conditions. OPERA provides easy access to all transactional, forecast and historical data, producing a very accurate forecast and rate optimization.  MICROS’s hotel client base includes InterContinental Hotels Group, Hilton, Best Western, Four Seasons, Fairmont Hotels, MGM Mirage, Travelodge and continues to build their list of business partners.

 MICROS Systems, Inc. “Company Overview,” [Online Document], [cited 2010 April 19], Available HTTP:  MICROS Systems, Inc.“MICROS Debuts Its Latest Point-of- Service Technologies at HITEC,” [Online Document], [cited 2010 April 19], Available HTTP: online.com/News/PR2009_2nd/Jun09_MicrosHITEC.html  MICROS Systems, Inc. “Peninsula Hotels Upgrade to OPERA v5.0 and Deploy MICROS OPERA Revenue Management System,” [Online Document], [cited 2010 April 19], Available HTTP: online.com/News/PR2009_1st/Jan09_MicrosPeninsula.html