Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt TEAMWORK, MOTIVATION, AND LEADERSHIP Chapter 11

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 2 “The price of greatness is responsibility.” Sir Winston Churchill

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 3 OBJECTIVES Define a team and its function Identify the characteristics of team players Describe the elements of successful presentations and meetings Describe what motivates team players Identify the characteristics of effective leadership Identify leadership styles Describe ways to develop leadership skills

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 4 TEAMS AND PERFORMANCE Group—one leader with two or more people who share a common goal Teams—two or more people, all lead and share a common goal –In a team setting, every member has a sense of ownership and responsibility

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 5 TEAMS AND PERFORMANCE Types of Teams Formal teams: developed within the formal organizational structure –Functional (e.g., within a department) –Cross-functional (e.g., from different departments) Informal teams: individuals who get together outside the formal structure to accomplish a goal

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 6 TEAMS AND PERFORMANCE Stages of Team Development FORMING STORMING NORMINGPERFORMING ADJOURNING

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 7 TEAMS AND PERFORMANCE Stages of Team Development Forming stage: getting to know and form initial opinions about team members Storming stage: some team members begin to have conflict with each other Norming stage: team members accept each other and overcome the conflict Performing stage: team works on task Adjourning stage: team completes task and brings closure to the project

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 8 CHARACTERISTICS OF A TEAM MEMBER Know team goals and objectives Every activity should contribute to team goals and objectives Team member characteristics: –Trustworthy –Performer –Efficient –Communicator

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 9 CHARACTERISTICS OF A TEAM MEMBER Synergy: the extra excitement that occurs when people are truly working together as a team Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 10 CHARACTERISTICS OF A GOOD TEAM MEMBER - Teams & Conflict Do not make assumptions If you disagree with the team, voice your opinion and state why If the team decides to go in a direction other than what you wanted, respect and support the team’s decision

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 11 CHARACTERISTICS OF A TEAM MEMBER - The Problem Member Trust as a foundation Do not dump work on others Work around a lazy team member Team will eventually dismiss a poor performer Address performance issues in a respectful and diplomatic manner

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 12 MEETINGS A meeting is a common form of team interaction and workplace communication Types of meetings: –Informational –Discussion driven –Decisional –Combination Formal or informal

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 13 MEETINGS Meeting agenda: an outline of major topics and activities that are scheduled to be addressed during a meeting –Normally distributed to all attendees prior to the meeting –Read agenda prior to meeting –Notify person in charge of meeting if you would like item placed on agenda –If you are presenting, plan ahead and prepare handouts for each attendee if necessary

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 14 MEETINGS Face-to-face meetings –Most common –Arrive early –Do not sit at head of table unless invited Meeting Chair: individual in charge of meeting Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure)

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 15 TEAM PRESENATIONS Steps to successful team presentations: –Agree on the presentation goal –Create a presentation outline –Discuss and agree upon verbal, visual, and support content Each member needs to take responsibility and be accountable to each other Each member must communicate, share duties, and behave in a respectful and professional manner

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 16 MOTIVATION Motivation: an internal drive that causes people to behave in a certain way to meet a need Team members must be motivated to achieve success Motivation comes from within

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 17 MOTIVATION Maslow in the Workplace Physiological—Basic Wages Safety—Job Security/Environment Social—Informal Groups Esteem—Recognition/Respect Self-actualization—Expand Skills

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 18 TALK IT OUT Where is the majority of the class currently on Maslow’s hierarchy?

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 19 LEADERSHIP Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal We are all leaders Leaders are not just managers and supervisors Not all bosses are leaders

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 20 LEADERSHIP Primary leadership styles: –Autocratic leaders: authoritarian, they make decisions on their own without input from others –Democratic leaders: make decisions based upon input from others –Laissez-faire leaders: allow team members to make their own decisions without input from the leader

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 21 LEADERSHIP Guide and motivate others by relationships Relationships are built on: –Trust –Professionalism –Mutual respect Leaders help others succeed

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 22 TALK IT OUT What leadership style is most appropriate: For a football team? For a gaming designer? For rearranging office space? Explain your answers

Copyright ©2011 by Pearson Education, Inc. publishing as Pearson [imprint] Professionalism: Skills for Workplace Success, 2/e Lydia E. Anderson Sandra B. Bolt 23 BECOMING A LEADER Begin acting like a leader today Continuously develop leadership skills Observe others, and learn from their successes and failures Display leadership characteristics: –Excellent communication skills –Ability to work with and earn the trust of others –Consistently ethical –Have focus and vision