Purpose of the session To develop an understanding of how to motivate teams to perform…… as required by a practising or potential team leader

Objectives By the end of the session you’ll be able to: – Explain organizational performance requirements – Describe how to spot underperformance in the team – Explain the causes of underperformance and actions to rectify – Define Motivation – Identify your personal motivators at work – Describe a theory of motivation – Explain how to apply the theory to motivate your team

What is Motivation? “A desire and willingness to do something” “a Personal driving force within us”

What Motivates you at work ?

We are all motivated by different things 1 persons meat is another's poison No one size fits all Different strokes for different folks 1 persons motivation is another's procrastination

The Right Atmosphere?

What got him In & out of his Cave?

Maslow’s Theory

“As one desire is satisfied another pops up to take its place” “ Man is a wanting animal and rarely reaches a state of complete satisfaction”

Maslow’s Hierarchy of needs Self actualisationSelf EsteemLoveSafetyPhysiological

Are these needs satisfied at work? Give some examples of how they are met Self actualisationSelf EsteemLoveSafetyPhysiological

Air Water Food Sleep Sex

Security Safety Protection Shelter Clothing

Love Friends and colleagues Solid relationships To belong to a group or team Togetherness

Self Esteem Status Identity Individuality Recognition Respect Self respect

Self actualisation Are our needs finally met at this level?

Herzberg’s Theory The 2 factor theory

Activity Lets build a Rocket with launch pad

Motivation & Hygiene factors What did Herzberg mean? Match the 12 cards into 2 groups of 6 and place onto Launch pad and rocket

“So long as they keep paying me I’m happy”

How do you Motivate your team? John Adair's Suggested 8 Principles

Be Motivated “You can’t light a fire with a dead match” “It’s caught not taught”

Select the Motivated “ In the coldest flint there is hot fire, but you need the skill to release the hidden sparks”

Treat people as Individuals “Get to know them well” “What makes them Tick”

Set Realistic Challenging Targets Most love to be stretched by feasible tasks” “Don’t make it too easy for them”

Give Positive Feedback Progress motivates. A “Lust to Finish” “Catch them doing something right”

Create a motivating environment

Provide fair rewards “He who likes Cherries soon learns to climb”

Give Recognition “ Flowers do well when watered but shrivel up when ignored” “Be sparing with Praise and Generous with Thanks” People who feel good about themselves produce good results

Which works best?

How do you spot the de- motivated?

Underperformance How do you spot it? – Disobedience – Putting others at risk – Bad timekeeping – Non achievement of targets – Non attendance at training courses – Making errors – Gossiping – Complaints – Aggression – Regression[deterioration]

Underperformance How do you correct it? – Discussion to find out causes Don’t like job Don’t like team members or leader Problems outside of work Lack of training Incompetence Tasks difficult No support Actions – Agree an action plan for improvement – Ensure there is an understanding of the consequences

How do I motivate someone who Dislikes their job?

How do you Motivate your team? Create the right kind of atmosphere Give Rewards when deserved – Praise – Thanks – Constructive feedback – Recognising the needs of the Individual – Improve social relationships – Give recognition – Give responsibility Promote the value of their job and its outcomes

How do you Motivate your team? Keep them informed Be fair in allocating work Get to know them Make work fun Take account of the circumstances under which they work Give them scope for development Avoid threats to security Make the team targets and objectives clear Delegate work and responsibilities Increase autonomy Job rotation

Improve motivation Rotate jobs Enlarge jobs Enrich jobs Developing/ training/ coaching Provide performance feedback Team briefings Praise and credit Social activities Communication Improve environment Working conditions Rest breaks

If what you do doesn’t work Do something different