Symantec Enterprise Vault Mailbox Continuity.cloud Service Overview Paul Maple - Redefine IT Ltd paul@redefineit.co.uk Tel:0203 327 1517 Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Why email must operate 24/7 74% Of all communication sent by a typical user is sent through email Business Critical Email has become an integral part of key business process and essential component of day-to-day operations: 74% of all communication sent by a typical end user is sent via email And corporate email traffic is project to grow 68% between 2008 – 2012. The impact of email downtime can be felt in lower employee productivity and lost revenue. Email downtime can even pose an increased security risk as users resort to managing business emails through personal email accounts during email outages. And with 30% of organizations experiencing email outages that last 30 min or more per month, the costs of downtime begin to add up. In one significant example - construction management firm Native American Sciences Corporation believes that a major email downtime incident cost the company a $75 million sale. Maximizing uptime for business critical email systems poses challenges for small and large companies alike. To address these, organizations require effective tools that are affordable, can be activated quickly, and allow ongoing access to email during an outage. 68% Email Volume Increasing Projected growth in corporate email traffic between 2008 and 2012 30% Of organizations experience monthly email outages lasting at 30 min or more Downtime = Lost Revenue and Productivity Sources: Osterman Research, Why Email Must Operate 24/7 and How to Make This Happen, 2009, Michael D. Osterman, Osterman Research, April 2009 Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

The impact of an email outage . Productivity Internal staff and mobile workers unable to perform role Tangible Costs Lost revenue or fines incurred Communication Loss of communication with other offices – no access to meetings or contacts Increased risk of data leakage if using personal email Security Lengthy downtime may cause data loss Data Loss Intangible costs Business relationships Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Common approaches to email availability Clustering High Cost $$$ Replication Let’s discuss some approaches to email availability – all have different structures, benefits, and costs - and in fact can be used together to contribute greatly towards maintaining email availability. Tape Backup Can be used to restore the system in the event of a catastrophic failure and is low cost. Tape is widely used as a form of backup, common part of disaster recovery strategy. However, it cannot be relied upon as a means to high email availability as it does not provide email continuity during an outage, takes a significant amount of time to restore (as much as 72 hrs) and companies are likely to experience some type of data loss gap during outage. Replication and Clustering These approaches involve a second complete email system that provide a “hot standby” or mirror your primary system, and can be quickly activated in the event of an outage. They can be expensive, and are not immune to database corruption, Active Directory problems, viruses, or malware that are replicated to the secondary. Email Continuity Service Email continuity services offer a backup email system that is synchronized with your primary email. An email continuity service activates automatically in the event of an outage in your primary system. The service is hosted at an off-site location so if you have an unplanned outage at your physical site, email will be available when it is activated. This type of service does not replace, but complements traditional recovery and backup options to provide a highly available solution to email. Low Cost $ Email Continuity Tape Minutes 12 Hrs 24 Hrs 48 Hrs 72 Hrs Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Hosted Service advantages Protect against on-premise disasters When something happens to your physical facilities email continuity will be activated automatically Low Total Cost of Ownership No dedicated staffing required Predictable operating costs EV Mailbox Continuity.cloud EV Mailbox Continuity.cloud provides an affordable standby email system that activates automatically, providing virtually uninterrupted use of email in the event of a mail server outage. There are several benefits unique to a hosted service that can help address the concerns of your stakeholders: Protect against on-premise disasters: The service is hosted at an off-site location so if you have an unplanned outage at your physical site (something happens to your physical facilities, datacenters, servers, software, data stores, or network connectivity) email service will be available when EV Mailbox Continuity.cloud is active. And EV Mailbox Continuity.cloud helps minimize the possibility of losing the email data generated since your last backup was performed. Low Total Cost of Ownership: Our hosted service does not require dedicated staff. Low deployment costs and predictable operating costs allow for effective budgeting. The solution scales easily, so new users can be added as needed with minimal effort. Quick, Low Rick Deployment It can be set up quickly. Secure and Efficient Your email is encrypted while in transit using TLS encryption technologies. Service Level Agreement Our Service Level Agreement provides a money back remedy if availability of 99.9% is not met.   Quick, Low Risk Deployment Implement in a day Standby email system in the cloud for planned or unplanned outages Secure and Efficient Email is encrypted in transit via TLS Service Level Agreement 99.9% service uptime Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

EV Mailbox Continuity.cloud Key features & benefits No hardware or software required The service is quick and easy to set up with no mandatory onsite technology to deploy, maintain or upgrade Standby service with up to 90 days of historical email During an email outage users can not only receive and send new email, but also have access to up to 90 days of historical email Automatic service activation and deactivation When an unplanned outage happens, the IT department can concentrate on resolving the problem knowing the service will deploy automatically and restore emails to the primary email server(s) once they are back online User friendly interface When in continuity mode, the service has an intuitive look and feel so time and resources spent training end users are minimized Compatible with other Symantec.cloud email services Use EV Mailbox Continuity.cloud in conjunction with other Symantec.cloud service offerings such as archiving, encryption, and email security for a comprehensive hosted email management solution Support Global 24/7 support in included with our service offerings and delivered by SaaS specialists Main features to note are that the service is purely hosted, is ‘always on’ and activates and deactivates automatically. Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Continuity email flow – Email server available During normal operation, email is scanned by MessageLabs Email Security.cloud services for viruses and spam and delivered to the client email server which journals internal and external emails to the archive and continuity data center building up a standby store of 90 days of historical email. Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

User experience – Email server available EV Mailbox Continuity .cloud service is ‘always on’ and as we saw from the previous slide, even when your email server is operating normally the service is maintaining a rolling store of the last 90 days’ email in the Email Continuity folder When the mail server is available, users access their email as normal Outlook contains an Email Continuity folder deployed by the Administrator 90 days of historical email is maintained in the Email Continuity folder Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Continuity email flow – Email server not available In the event that the client mail server is offline, mail is delivered from the Symantec.cloud email scanning data center direct to the archiving and continuity data center where it is stored ready for access. Users can now access their email via their mail client, a secure web portal or mobile device including Blackberry. Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

User experience – Email server not available When the mail server is no longer available and the user is not receiving email in their regular Inbox, they click on the Email Continuity folder within Outlook and access the continuity mailbox. New email will be delivered here and users can send, reply and forward. As noted previously, they also have access to the last 90 days’ emails. Users click on the Email Continuity folder to access the continuity service mailbox During an outage, users receive new email and can send, reply and forward mail Easy to use search facility and access to up to 90 days of historical email Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Continuity email flow – recovery mode When the client email server is back online, it will begin to receive email from the Symantec.cloud email scanning data center and mail processed during the outage will be restored from the archiving and continuity data center to the client email server. Users will resume connecting to their mail server in the normal way. Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

EV Mailbox Continuity.cloud - Administrator view The Administrator’s view looks simple, but that is because the service is designed to be very easy to set up, use and manage. Failover and failback is automatic and emails processed during the outage are automatically restored to the client’s mail server. Administrators can decide whether users have the ability to send, reply and forward whilst in continuity mode At a glance view of which domains have Email Continuity active Statistics on how many emails were sent, replied and forwarded during continuity mode Hosted Email Continuity L Client Presentation

Summary Simple solution with no onsite hardware or mandatory software to deploy or manage Standby service with 90 days of historical email, including external and internal mail Activates and deactivates automatically Intuitive user interface with advanced search capabilities, send/reply/forward, mail formatting Access from Microsoft Outlook, Web portal or mobile devices including Blackberry (with optional client) Can be bought stand alone or in conjunction with other email security and management services from Symantec.cloud 24x7x365 support provided by a hosted services global leader Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Next steps Schedule a service demonstration Request a quote Request a free trial Visit www.symanteccloud.com for additional Information Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Paul Maple paul@redefineit.co.uk Redefine IT Ltd Tel:0203 327 1517 Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Additional Slides Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Symantec MessageLabs Email Continuity.cloud Key Features: No hardware or software required Standby service with up to 90 days of historical email Automatic service activation and deactivation User friendly interface Integrated with other Symantec Hosted Service offerings 24x7 support, maintenance and upgrades included with subscription No hardware or software required: Quick to set up and deploy with low ongoing management effort. Up to 90 days of historical email: When your primary system is operating normally, Email Continuity .cloud receives a copy of every email building up a rolling store of the last 90 days’ email. During a continuity event, users can not only receive new email, but have access to this historical email store. Automatic activation and deactivation: Activates automatically when your mail server is unavailable without the need for the IT Department to be involved. During an outage, the service attempts to contact your mail server every 5 minutes and when it is back online, will restore email processed during the outage to your mail servers User friendly interface: Minimal user training required with an intuitive, easy to use interface Compatible with other MessageLabs email services: When combined with other Symantec.cloud services, provides a comprehensive, low-maintenance answer to your email security and management needs.   Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

Archiving and Continuity Service Deployment process 1: Ordering Complete provisioning form & submit the order Service activated & welcome email sent 2: User setup Use CloudLink to import AD user lists & schedule automatic sync of new users 3: Firewall Open firewall to Symantec.cloud data centre IPs 4: Configure Create journaling contact, create SMTP connector, configure TLS and activate journaling 5: Failover Configure/check failover route in ClientNet (Email Continuity service only) 6: Test Log-in to the interface to search and recover archived email 7: Deploy Roll out Microsoft Outlook/OWA archive folder to all users Total time to deploy Approx. 3 hours Use this slide to walk the client/prospect through the steps needed to deploy the archiving and continuity services. The Symantec.cloud SLA to provision the service is 72 hours although in practice it takes less time than this. Following provisioning, the steps the customer needs to do should take no more than a few hours depending on the size of the deployment. Highlight how quick this is when compared to an on site deployment which may well take many weeks or months. Symantec Enterprise Vault Mailbox Continuity.cloud Presentation

BlackBerry integration SMS/Pin-to-Pin/Call Log Archiving Access your whole email archive Consistent user experience BlackBerry devices are increasingly used throughout organizations, proving the ability to receive and reply to email on the move. Unlimited email access– normally a BlackBerry user will have access to the last 90 days of email, but if also using Hosted Email Archiving L, they will have access to their entire email archive right from their BlackBerry Continue to access your email during an outage – new email is delivered into your continuity Inbox and can be accessed right from the BlackBerry when your email server is unavailable Consistent user experience – the BlackBerry client has a similar look and feel to the archive search capability within Outlook enabling users to easily retrieve email from their archive Thick Client Unlimited Mailbox Quick Search Symantec Enterprise Vault Mailbox Continuity.cloud Presentation