INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Three Approaches to Distance Learning Support Services EDUCAUSE 2002 Copyright Bridget Moore and Mark Raby,

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INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Three Approaches to Distance Learning Support Services EDUCAUSE 2002 Copyright Bridget Moore and Mark Raby, This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING

About Virginia Tech Public land-grant university 170 degree programs 2000 faculty Over 25,000 students Top 50 Research I Institution University assets: –Faculty –Faculty Development Institute –IT Infrastructure and Systems –Distance and Distributed Learning Focusing on teaching and learning, research and outreach, the university creates, conveys and applies knowledge to expand personal growth and opportunities, advance social and community development, foster economic competitiveness and improve the quality of life. INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING

Institute for Distance & Distributed Learning (IDDL) Created in 1999, the Institute for Distance and Distributed Learning provides leadership, coordination, management and support to the distance learning activities of Virginia Tech. The Institute takes a holistic approach to distance learning where the students total educational experience is considered. Electronically extend the campus Provide an Open Campus Research & Development International Education Specialized & Contractual INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING

IDDL Organization and Vision Administration Instructional Program Development Planning, Assessment & Research Program Support Services Special Initiatives, Outreach & Marketing Vision Virginia Tech will be a world-class leader in eLearning transcending the barriers of time and place to offer new knowledge for a global community. In support of this vision the Institute for Distance and Distributed Learning will: Provide accessible and scalable teaching and learning resources and support services for students, faculty and staff; Ensure the eLearning efforts are committed to quality and continuous improvement and meet new learner requirements and expectations.

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Distance Learning Snapshot Current Offerings –14 Master Degrees –6 Post-graduate Certificates –400 credit and non-credit courses In Development –2 Masters Degrees –3 Post-graduate Certificates –30 credit courses –12 non-credit mini & short online courses Number of DDL courses Human Resources & Education 30.4% Agriculture & Life Sciences 5.7% Architecture & Urban Studies 3.8% Arts & Sciences 25.9% Business 8% Engineering 25.5% Natural Resources; Vet Med >1% 10,020 enrollments 2001/2002 INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING

Nationally Recognized Online Programs Instructional Technology Masters Physical Education Masters Career and Technical Education Masters Master of Information Technology (Higher Education-Virtual Learning/Collaboration Award) Rated among the “best online graduate degree programs” by US News and World Report

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Faculty Every college represented 65 departments 388 different faculty taught eLearning courses during the last 4 years 79 eLearning faculty hold Titled Professorships or have received prestigious awards (3-Alumni Distinguished Professors, 2-University Distinguished Professors, 16-Academy of Teaching Excellence) Recognized for their content expertise Knowledgeable of instructional technologies –93.34% - Instructor was knowledgeable about technology used

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services Strategic Partnerships University Libraries –Online Catalog –Interlibrary Loan –Access to Restricted Databases and eJournal Educational Technologies –Learning Management Systems –Faculty Development Institute Information Systems –Online Admissions and Registration –Online Credit Card Payment –IDDL Server Support- 24/7 –HelpDesk

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - F aculty Professional Development –Faculty Development Institute Nine tracks 400 plus faculty each summer 3-day intensive workshops –IDDL Sponsored FDI Track Focus on teaching strategies Peer experiences with eLearning Instructional design Effective communication and collaboration techniques Selecting appropriate technologies

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - Faculty Professional Development –IDDL Workshops and Orientations Provided 150 workshops/orientations 500 different faculty Effective techniques for teaching online courses Interactive videoconferencing orientations CentraOne orientations on instructional strategies and software use –Individual consultations –Online Handbook and Tutorials

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - Faculty PHASE 1 Planning & Development PHASE 2 Component & Module Production PHASE 3 Component & Module Evaluation Material Development Content Formatting Course Management Tool Streaming Production ADA Compliance Audio Graphics LEARNER Course Feedback DELIVERY PRINT CD-ROM INTERNET SERVER  Distance Learning  Instructional Design  Online Education  Course Transformation Considerations  Identify Delivery Methods  Course Re-design Plan  Component Design Plan  Production Plan DESIGN, DEVELOPMENT Master Faculty and IDDL Staff LEARNER Course Feedback Instructional Program Development Model

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - F aculty Distance Learning Instructor (DLI) Model

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Students Predominately working adults Most enrolled in a degree program 89% said they could not have taken this course in a traditional format 91% were satisfied or very satisfied with their course 96% rated services about the same, better or much better than with traditional courses.

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - Students Student Affairs Administrative Academic Online: Admission, Registration & payment, Transfer guide Hokie SPA, Financial Aid, Bookstore, 4 Help& tiered technical support, Software distribution

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - Students Administrative Student Affairs Academic OWL (Online Writing Center) ILLIAD (online interlibrary loan) Addison (online library catalog) Online Library search skills tutorial Distance learning librarian Online study skills Program Advising

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Support Services - Students Academic Administrative Student Affairs Distance learner orientation Career Services Assistance Online Wellness Resource Center

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING eLearning Websites

INSTITUTE FOR DISTANCE AND DISTRIBUTED LEARNING Contact Information For more information please contact Mark S. Raby Associate Director for Program Support Services