The Power of Business Process Management (BPM) Richard Day – Senior Product Manager, QAD

The Power of Business Process Management (BPM) Safe Harbor Statement The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Presentation Agenda BPM overview QAD BPM overview & demonstration The Power of Business Process Management (BPM) Presentation Agenda BPM overview QAD BPM overview & demonstration Early customers The future of QAD BPM Summary Questions

The Power of Business Process Management (BPM)) BPM Overview

The Power of Business Process Management (BPM) Maps to Navigation

Menu Driven Systems Processes hidden No active monitoring The Power of Business Process Management (BPM) Menu Driven Systems Processes hidden No active monitoring Difficult to manage No task ownership Difficult to adapt Unaware of status

Process Driven Systems The Power of Business Process Management (BPM) Process Driven Systems Visualize your processes Control & automate Collect metrics Improve process agility Facilitate optimization BPM Application Traditional Application

Select Menus to Explicit Processes The Power of Business Process Management (BPM) Select Menus to Explicit Processes

What is Business Process Management ? The Power of Business Process Management (BPM) What is Business Process Management ? The discipline of building, measuring and improving the efficiency and effectiveness of business processes within an enterprise Foundation: Visualization Automation Control Advanced: Measurement Continuous improvement

Another Way of Looking at BPM The Power of Business Process Management (BPM) Another Way of Looking at BPM Goals Objectives KPIs Metrics Processes Monitor Measure Continuous Improvement Business

Navigate your journey to “The Effective Enterprise” The Power of Business Process Management (BPM) Benefits Overview Visibility Model, document & monitor processes Control Manage tasks and responsibility Measurement Drive continuous improvement Navigate your journey to “The Effective Enterprise” with QAD BPM

QAD BPM Overview & Demonstration The Power of Business Process Management (BPM) QAD BPM Overview & Demonstration

QAD BPM Overview Embedded in QAD Enterprise Applications The Power of Business Process Management (BPM) QAD BPM Overview Embedded in QAD Enterprise Applications Active maintenance license required 2011 EE or later Any SE release No application code changes Out-of-the-box standard processes Item creation Customer creation Supplier creation Sales order credit hold/review

Visualization – Processes Modelling The Power of Business Process Management (BPM) Visualization – Processes Modelling Define task ownership Link to QAD screens Set priority & duration Include instructions

Visualization – Active Processes The Power of Business Process Management (BPM) Visualization – Active Processes Monitor active processes Real-time process status Process specific comments

Visualization – Active Processes The Power of Business Process Management (BPM) Visualization – Active Processes Complete Waiting Active Visualize processes status

Visualize/Control Tasks The Power of Business Process Management (BPM) Visualize/Control Tasks To do list Drill down Group task ownership Release tasks Re-assign tasks Complete tasks

Visualize/Control Your Tasks The Power of Business Process Management (BPM) Visualize/Control Your Tasks Direct access to application function, with context

The Power of Business Process Management (BPM) Early Customers

The Power of Business Process Management (BPM) Early Customers

Early Customers Processes implemented Common benefits The Power of Business Process Management (BPM) Early Customers Processes implemented #1– item creation #2 – customer & supplier Common benefits Greater awareness Remove dependency on “tribal knowledge” Task & data ownership Improved data quality Able to meet all process requirements

What the Early Customers are Saying The Power of Business Process Management (BPM) What the Early Customers are Saying Process owners know who’s “got the ball” Helps keep people on-task Help us improve speed-to-market Helps engage all level of users in the process Improves process visibility Lean concepts applied to back office processes Reduce item/supplier setup time Improve data quality Improve transparency between functional groups

The Power of Business Process Management (BPM) QAD BPM Road Map

QAD BPM Road Map The Power of Business Process Management (BPM) Existing QAD EA Processes New/Non QAD Processes Any QAD processes Tailor to your business Measure performance. Analyze metrics. New QAD processes available from the QAD Store Freedom to model and build new processes with non QAD process steps Business Process Automation Business Process Measurement Modelling

Complete QAD BPM Early Adopter Early adopter phase The Power of Business Process Management (BPM) QAD BPM Early Adopter Early adopter phase Started April 2012 Restricted to 4 QAD processes Item, customer & supplier create Sales order credit hold/review Focus on visualization & control Complete

QAD BPM Customer Visits The Power of Business Process Management (BPM) QAD BPM Customer Visits Wave of global customer visits in June Review & give feedback on completeness Capabilities Processes Your requirements Drive future BPM development Interested, contact Richard Day: rpd@qad.com Robert Cramer: rac@qad.com

Future Development Process measurement QAD store The Power of Business Process Management (BPM) Future Development Process measurement QAD analytics solution Analyze process history/metrics Drive process improvement QAD store New QAD processes available to download Mobile access to BPM capabilities

The Power of Business Process Management (BPM) Summary

Navigate your journey to “The Effective Enterprise” The Power of Business Process Management (BPM) Summary QAD BPM – ready to use now Successful early customers Navigate your journey to “The Effective Enterprise” with QAD BPM

Next Steps While at Explore The Power of Business Process Management (BPM) Next Steps While at Explore Attend these related sessions (or watch the replay): Customer Stories about Business Process Management – Tuesday 3:15 pm QAD BPM Training - Thursday & Friday Stop by the Solutions Expo Interested in BPM contact: Richard Day – rpd@qad.com Robert Cramer – rac@qad.com

Questions & Answers Richard Day: rpd@qad.com The Power of Business Process Management (BPM) Questions & Answers Richard Day: rpd@qad.com

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