Quality Dr David J Horton Beta Management Systems Copyright© 2011 Beta Management Systems - All Rights Reserved

Quality Meeting the customer requirements & expectations

Quality Control (Application of inspection standards to prevent the occurrence of product failure)

Quality Assurance (Documented control systems to prevent the occurrence of process failure)

ISO 9001 A Quality Management System

BS EN ISO 9001 Certificate No 31483

Plan Do MeasureCorrect The Improvement Process Cycle

Management Responsibility Product Realisation Measurement Analysis Resource management Continual improvement of the quality management system Customer Requirement Customer Satisfaction Product InputOutput

The Business Management System

Three tier documented system, cascading down to individual processes

Policy Document Level 1:

Procedures Level 2:

Local Procedures/ Work instructions Level 3:

£ Quality Costs

Quality

Quality Cost

Quality Cost Delivery

Costing inefficiencies is a major cornerstone of any effective Quality system

Quality Costs can be split into 4 major categories :- Prevention Costs Prevention Costs Appraisal costs Appraisal costs Internal Failures Internal Failures External Failures External Failures

Quality Costs can be split into 4 major categories:- Prevention Costs Prevention Costs Appraisal costs Appraisal costs Internal Failures Internal Failures External Failures External Failures } } Cost of Conformance Cost of Non Conformance

Cost of Conformance (COC): The costs invested to prevent or reduce potential Failures. ( training, inspecting, auditing etc.) Cost of Non Conformance (CONC): The costs incurred by failing to get it right first time. Cost of Non Conformance (CONC): The costs incurred by failing to get it right first time.

The Cost of Quality (COQ):- is an aggregate of the Cost Of Conformance (COC) plus the Cost Of Non Conformance (CONC) : is an aggregate of the Cost Of Conformance (COC) plus the Cost Of Non Conformance (CONC) : COQ = COC + CONC COQ = COC + CONC

Cost of Conformance Cost of Non Conformance Maintain the balance:

Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

Cost of Conformance Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

Cost of Non Conformance Cost of Conformance Costs £ Quality Level Minimum Process Cost Cost of Quality Economics

Cost of Non Conformance Cost of Conformance Costs £ Quality Level Minimum Process Cost Optimum Less than adequate More than adequate Cost of Quality Economics Total Costs

Meeting the Customer requirements

Preventive Action Learn from past experiences

Gather Statistics (Reject Analysis)

Select Process (Pereto Analysis) Gather Statistics (Reject Analysis)

Select Process (Pereto Analysis) Gather Statistics (Reject Analysis) Analyse Process (Ishikawa) Cause & effect

Select Process (Pereto Analysis) Gather Statistics (Reject Analysis) Analyse Process (Ishikawa) Modify Process Cause & effect

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