Dealing with a natural crisis Carole Theobald Head of Strategy, Localism and Communications.

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Presentation transcript:

Dealing with a natural crisis Carole Theobald Head of Strategy, Localism and Communications

Flooding in Cornwall A natural crisis

Heavy rain overnight What happened

Major incident by 6.45am What happened

Flooding in 4 areas What happened

147 homes 238 businesses flooded What happened

Schools, roads and rail link closed What happened

Fast and helpful advice Our aims Joint response with partners Key messages via media

Silver control, multi agency comms group, daily updates What we did

Info pack developed and distributed, daily updates What we did

Helpline Public meetings Advice centres address Charity fund What we did

Business advice line What we did

25 media calls by 10am on day one Results

Web hits in 3 days Results 7,000

Twitter visits Results 2,000

Results Visits by Prince Charles and the Prime Minister

Praised by Prince Charles and David Cameron Results

CIPR Excellence Award for Crisis Communication Shortlisted for CIPR Pride Award for Crisis Communication Results