CASA Training Manual Chapter 7 Communication Skills CASA Training Manual Chapter 7

Objectives Understand effective communication Observe children-establish trust and rapport Identify different styles of dealing with conflict Collaborative approach Rules of confidentiality

Good Communication Requires: Self-awareness Sensitivity Skills

Rapport and Trust with Children Sincere interest in the child as person Takes time and energy Involves actively listening Needs regular nurturing Requires honesty in all communication Is developed for the benefit of the child, not the adult

Conflict Management Styles Directing Avoiding Accommodating Compromising

Keys to successful Collaboration Develop a partnership Assess reasons for collaborating Set goals-make a written plan Learn and practice skills Celebrate accomplishments

Confidentiality Is clearly defined in court's order Case information may only be disclosed to parties of the case