Merchant Services and Commission Payment Options Presented by: Wendy M. Yurgo President & CEO Metrics Global, Inc

 A Merchant Service Provider provides the services a business needs in order to process credit/debit card payments.  Payment methods may be in person, by mail, over the phone or online  Broker vs. Acquirer What is a Merchant Service Provider?  The Provider may also provide access to tools & services such as shopping carts, payment gateways, recurring billing, fraud management etc.

Understanding Payment Processing  Merchant Account - Allows merchants to accept card payments  Payment Processing - The process by which payments are processed so the payment is transferred from buyer to seller  Following processing, payments are approved or declined. Approved payments are authorized and then settled.  Settled payments are deposited into the business bank account  Following settlement, payments can be refunded, or challenged/”charged back”

Overview of Credit Card Processing

Setting Up a Merchant Account  Basic Requirements For Set Up:  Tax ID Number (FEIN)  Voided Business Check  Favorable Credit History  Website (E-commerce)  Set Up Time Varies  Allow Time To Test  Be Aware of Monthly Minimums

Current Trends Among MSPs  Mobile Payment Processing  Digital Wallets  Pre-paid Debit Cards  Electronic Gift Cards  EMV Cards  Cash Advances

Selecting an MSP Traps to Avoid  Don’t Assume Your Bank Is The Best Option  Allow Enough Time To Thoroughly Research Providers  Sources: Colleagues, Forums, Industry Associations  Examine Fees: Normal, Questionable  Assess Accessibility  Check Client References  Ensure They Offer an Easy Route to PCI Compliance  Be Sure They are Ethical and Established  Understand That You are Signing a Contract

Selecting an MSP Traps to Avoid  Assess Specific Expertise With DS Companies  Watch Out for The “High Risk” Label  Don’t Overpay on Reserves  Don’t Get Pushed into Off-shore Banking  Check Expertise With Software Integration

Selecting an MSP Traps to Avoid  Inaccessible Provider  Seldom Available For Consultation  No Dedicated Account Rep  No Desire to Understand Your Goals  No Strategic Orientation  Limited or No International Processing  Does Not Keep Pace With Trends in Technology

Pulling It All Together Merchant Accounts  Merchant Account Is Essential for Growth  Not All MSPs Are Created Equally  Make Sure You Don’t Get the Short Stick!  Take Your Time & Do Your Homework  Caliber and Expertise Vary Widely  Consider Fee Structure  International Expertise

Pulling It All Together Merchant Accounts  Goals for Selection – Avoid the Traps  Experience With Direct Selling  Easily Accessible, Relationship Driven  Long-term/Strategic Orientation  Ethical, Established  Innovative Solutions  Keep Up With Technology

Wendy M. Yurgo President & CEO, Metrics Global, Inc MetricsGlobal.com x710