Aloha Point of Sale (POS) System Presented by: Keith Lathrop, Kyle Lathrop, Vanessa Perez, and Peter Wood

Outline Objective Hardware/Software Data Procedures Managing With Aloha People

Objective What is at research? – Whether or not the implementation of an information system can enhance the productivity at a restaurant Look at the hardware, software, data, procedures, and people that make a certain information system operational in a restaurant environment. How is something like this beneficial in the restaurant industry?

Hardware/Software

Machines first introduced about 10 years ago – Solid-state touch screen POS hardware terminals. – The terminals were introduced to the petroleum and convenience store industries. They continue to drive non-stop sales reliability with key innovationsincluding: – Passive cooling in all of their systems – Cable locking system – Solid-state electronics – Embedded operating systemsin their machines.

Hardware/ Software Three main types of hardware – Input hardware (Touch Screen) – Output hardware (Video Display) – Storage hardware (Storage System for restaurant info)

Hardware/ Software Software – Windows based operating system – Whole system built on its intuitive software interface Features Off-the-shelf, non- proprietary hardware Enterprise capabilities Intuitive touch-screen interfaces Built-in redundancy Several graphical user interfaces Performance measurements for servers Benefits Unmatched performance and functionality Easy ordering process Powerful management functions Unparalleled menu management capacity Built in security system Fast and easy employee training

Data

What is Data? Collection of facts or figures Bridge between hardware/software and people/procedures Building block of valuable information Information Knowledge derived from data Data presented in a meaningful context Processed data

Data In The Aloha System Data Input: Customer orders: beverages, appetizers, entrées, and desserts Accuracy is key Data Output: The information obtained from data input Output tool: Printer Receipts Sales Summaries

Procedures

Instructions for humans How an employee interacts with Aloha – Check-in – Input of Orders – Corrective Procedures & Comps – Check-out

Managing With Aloha

Tedious re-entries Human error Missing important steps Inefficient Time Consuming

Transmanager Creates “ To do lists” for Managers Entire system is integrated from front to back – Eliminates re-entries, human error, and saves time – Puts data into correct accounting system destinations and formats Different levels of interactive accounting depending on level of accounting expertise of Managers Creates data files for every employee

Redundancy Feature All Point- of Sales (POS) workstations are in constant communication with the file server and each other Stations work independently in network outages All is needed is a password to the Master POS workstation – Master POS station becomes the file server – Complete operation is restored in just a few seconds – When the interrupted communication is restored, all of the transaction data is updated and synchronized, resulting in seamless reporting

Redundancy System

Aloha Spy Complete control for cash intensive operations Surveillance cameras are integrated into Aloha POS System through a digital video recorder

People

Old System Time Consuming More time on Computers More time Running around the Restaurant Less time spent on customer service Harder to keep track of tables Theft Ghost tickets Order call backs Easier to steal drinks

New System Time Saving Less time on Computers Less time Running around the Restaurant More time spent on customer service Easy to keep track of tables Theft Eliminates ghost tickets Eliminates order call backs Almost impossible to steal anything