Confidential Information contained in this report is strictly confidential and may be subject to legal professional privilege. It is the exclusive property of Australia and New Zealand Banking Group Limited, and is solely for ANZ internal use. No part of it may be circulated, copied, quoted or otherwise referred to without prior written approval of ANZ Group. Funds Transfer Scheme ANZ New Zealand Sunil Kaushal Head of Indian segment, ANZ New Zealand

2 Introduction ANZ New Zealand Overview Migrants in NZ Importance of India Offshore Activity Onshore Activity Funds Transfer Scheme (FTS) - Process Map Example of Welcome Letter/Proof of Funds Questions

3 ANZ New Zealand We were New Zealand's first bank, with ANZ established in 1840 ANZ New Zealand is part of ANZ Group, which is among the top 50 banks in the world and present in 32 countries. We work as a strong and trusted financial partner to New Zealand: through our two full-service retail banks, ANZ and The National Bank; ING for investments, superannuation and insurance; UDC Finance for consumer and business finance; EFTPOS New Zealand for electronic payment processing; Direct Broking for sharemarket investing; and New Zealand save and win icon, Bonus Bonds. Nearly one in two New Zealanders have a banking relationship with an ANZ National branded business We employ around 9,000 people across New Zealand. New Zealand’s largest company based on profit and assets Through ANZ and The National Bank we finance one third of all home loans in New Zealand ANZ and The National Bank’s Institutional Divisions are New Zealand’s largest provider of foreign exchange EFTPOS New Zealand provides retailers with the electronic payment network that drives a large part of their business and makes their customers’ shopping experience easier and more convenient The National Bank is New Zealand’s largest rural banker, with a market share of 39 per cent ANZ staff gave more than 16,000 volunteer hours to a range of community organisations in our last financial year.

4 The Importance of India Immigration New Zealand Statistics. Migrant Stock: New Zealand Ethnic Census Data 2006 India is the third largest source country for inward migration flow Over 120,000 Indians live in New Zealand

5 The Importance of India People Connection Increasing India Population within New Zealand 120,000 Indians living in New Zealand Third largest source country of permanent migrants and International Students 19% of Auckland’s population is Asian and this figure is rising quickly Trade Connection New Zealand/India Free Trade Talks (FTA) are in progress. Trade between India and New Zealand’s has crossed the $1b mark for the first time. *

6 Offshore Activity: Pre-arrival Clients Dedicated New Zealand Pre-Arrival Branch: New Resident Services (range of languages incl Hindi, Punjabi, Bengali, Gujrati, free phone number from India) Assist new customers moving to New Zealand with their banking requirements (Migrants, International Students, Working Visas). Customers are able to open accounts with ANZ up to 12 months prior to arrival in New Zealand. -No cost to set up new Accounts. -Fees waived for International Students -Tailored banking solution offered on arrival (eg Student Package, Migrant Package, full range of banking products) NZ Migrant Banking spans ANZ and National Bank brands

7 Onshore Activity: Retaining and Growing Migrant Customer Base Over 150 ANZ Branches and 400 ATMs Nationwide 7 Day Banking – key sites operating 7 days per week Multilingual ATMs (English, Chinese, Korean, Japanese) 24/7 Phone Help Line, where staff speak over 20 languages Call Centre ( ) with Indian language skills Indian Business Banking Team Indian Mortgage Managers, Insurance Specialists Indian Specialist Branches (Auckland, Wellington, Rotorua, Palmerston North, Hamilton, Christchurch) Student Package – no monthly fees or transactional charges while studying. Celebrating key cultural events – Diwali, Holi, Vaisakhi Community Participation and event sponsorship– (Diwali, Holi, Vaisakhi, Onam, Independence/Republic day and other Indian community events)

8 FTS Process Map Applicant transfer funds into the nominated account and is provided with a confirmation of funds received into the account from ANZ NZ. Student opts for FTS 1 If successful, INZ issues AIP 2 Student Applicant obtains ANZ application form from INZ website/agent > completes it and fax/ s it to ANZ NRS (can also occur prior to AIP) 3 ANZ NRS team opens the account, places hard hold & s welcome letter with details on how to transfer funds into the account. 4 Applicant transfer funds into the nominated account and is provided with a confirmation of funds received into the account from ANZ NZ. Copied to INZ 5 Upon arrival in NZ, applicant visits nominated ANZ branch to confirm identification of account & account is activated with a regular automatic payment in to the cheque account 6

9 Example of Welcome Letter/Proof of funds Welcome Letter Proof of Funds

10 Questions?